Many other nice places to stay in Katy, and I recommend doing so. Customer service here was objectionable. Ironically, I'm so easy to please. At first, I felt bad for the hotel owner, but given his authoritative and disrespectful attitude, I figured that the young man at the front desk had to be the owner's son. He wore his face covering under his chin as an obvious snub to posted safeguards...so, there was that as well. In contrast, the female staff member at night was very pleasant. Rooms are small, minimally appointed, and very dark.
Unintentionally quirky, but new hotel opened in early 2020. We've found LaQ hotels to be stingy with lighting, and this place was the ultimate. Only two wall mounted lightbulbs between the double beds with dim low-wattage bulbs. Overhead light in bathroom did not work and lighting around mirror also oddly dim. Very young man at front desk spouted a coached line that "a designer created it this way" but also said dim lighting is a frequent complaint. Only after tipping him $20 did he agree to bring a floor lamp from one of the many unoccupied rooms. It was equally useless. Our tiny room had no surface or stand for suitcase (we asked for a folding luggage stand but were told there was nothing), only one chair and spartan decor. It appeared the only staff was a single front desk agent. Due to shift change we saw 2, both of whom appeared to be high schoolers or early college age. Covid doldrums may have led management to give up -- the grounds were already going downhill with weedy plant beds, dead plants and turf. While the common areas are fresh and trendy-modern, it's clear this hotel is suffering and has cut back to bare bones.…
Hotel is spotless, rooms are spacious with huge shower. Pets welcomed-20.00 fee. Front desk staff friendly. Safe location. Quiet. Blackout shades in room. Cannot day enough wonderful things about this hotel. Will definitely be staying again. Walking distance to Katy mills mall. Check in was effortless. They are in the process of completing a little pet area with a gate and grass.
We stayed here one night on our long road trip. Very convenient since it is right off the 10. Lot of restaurants close by so many options to eat. Hotel was clean. Staff were very friendly and overall great experience.
The staff at this location are very friendly and accommodating. Rooms are clean, a nice size and a comfortable layout. A lot of bang for your buck. I didn’t have any problems with internet connections or cable during the storms. Amazing customer service! Highly recommend staying here & I will make future reservations for this location.