16lynno, thank you for the amazing 5-star review!! It was an absolute pleasure to have had the opportunity to make your stay so wonderful! The team truly appreciates your praises and acknowledgment! We are truly looking forward to your next visit, which we hope will be very soon!
Patrick F, thank you for you taking the time to share your experience with us. We regret to hear that you were caught off guard by some of the fees associated with your reservation. It is unfortunate you did not notice the fees previously during your reservation process. In no way do we intend on hiding the facility fee from our guests as the information is readily available on our website, along with all online travel agent sites. We make every effort to be as transparent and upfront as possible about our Hotel's facility fee, which can be found in the hotel information section on all booking engines, along with a clear stated price during your check out experience. As well as being published on your confirmation. We do hope that this does not deter you from staying with us in the future!
luvtheislands1219, what an amazing 5-star review!! We are so pleased that our staff went above and beyond for you during your stay with us!! It sounds like you had an amazing experience in Boston and we are proud to be a part of that! We cannot wait for your next Boston trip! See you again soon!
alswharton, thank you for bringing your experience to our attention. We are truly disappointed that you did not enjoy your stay with us. Your experience is certainly not the norm and I can assure you that your next experience would be amazingly better! We have several different room categories that offer different room sizes and views. It is unfortunate that your room view was subpar, as we strive to achieve guest satisfaction for all. Please do not hesitate to reach out direct upon your next Boston visit, firstname.lastname@example.org. Thank you and looking forward to hearing from you
sheboygannancy, thank you for the amazing 5-star review! It brings us great joy knowing that our staff took such good care of you while you were here! We are so pleased that also enjoyed our central location to some of Boston's best attractions and restaurants! The Bostonian is truly looking forward to your next visit! See you again soon!