Dear Picadillycarol, Thank you so much for this absolutely amazing review! We appreciate your honest feedback and are thrilled to hear that you enjoyed your experience with us. I think one of our best qualities at Hotel Edison is staff interaction as we thrive to ensure guests, such as yourselves, are happy from the time you walk in to the time you walk out. Thank you again and we look forward to welcoming you back again soon! All my best, Jaclyn
Dear Jules, What makes us the most happy is satisfied guests, and this review is fabulous! Our aim is to always exceed our guests’ expectations and we are delighted to know our entire team has done that for you. We trust we will see you again soon for your next birthday perhaps. Lol. Sincerely, Robbi
Dear TarekMalik, Thank your for your feedback while you are here with us. We appreciate all guest feedback and take it as a learning opportunity for the future. We are fortunate enough to have you in-house when you wrote this review, so we can attempt to rectify the situation. Our Front Office Manager has been in contact with you and we will do our absolute best to turn your experience around to end on a good note. Thank you again and please do not hesitate to see our Front Office Team for any assistance. Enjoy the rest of your stay! Best, Jaclyn
Dear DonnaW3071, Thank you for the review of your most recent stay with us. We are always grateful to hear feedback from our guests, and we truly appreciate your comments. It is through feedback such as yours that we are able to see various aspects of the property from the guest's perspective. I have passed on your comments about both of your rooms to the appropriate department for their review. I would like to sincerely apologize that you had to endure this experience. I can assure you that this is not how Hotel Edison is represented. I know that my apology cannot change what has happened in the past, but we hope that this can be rectified for the future. Please know that we take all guest feedback to heart and as an opportunity for improvement. We would love to welcome you back to Hotel Edison any time and show you a better level of hospitality than what you experienced. Warm regards, Jaclyn
Hi SalenaaaTeklee, What a wonderful review! We greatly appreciate your feedback and your 5-stars. We are thrilled to hear that you enjoyed everything about your experience from the location down to the staff members. We very much look forward to welcoming you back anytime! All my best, Jaclyn
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