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纽约凯悦大酒店 (纽约市)
Grand Hyatt New York

10,733 条点评
在500家纽约市酒店排名第396
在500家纽约市酒店排名第396
旅客 (3063)
360
全景 (27)
视频 (7)

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地点
卫生与卫生
服务
优惠度
绿色领袖 银级
酒店设施
免费高速WiFi
餐厅
有健身房的健身中心
酒吧/大堂
客房服务
会议室
会议设施
公用Wifi
宴会厅
干洗服务
提供上网服务的商务中心
提供早餐
无烟酒店
残障通道
洗衣服务
精通多国语言服务人员
门房服务
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套房
无烟房
无障碍客房
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100非常适合步行
评分:100/100
461 家餐厅0.5 公里内
71 个景点0.5 公里内
10,729 条点评
3,253 张照片
137问答
0 个房间贴士
旅行者评分
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  • 750
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在纽约曼哈顿岛上,是相当宽敞的房间,比 Times Square intercontinental hotel大得多了。但是浴室小,洗脸盆的位置不好用,且房间内没电热水壶或咖啡机,还得自行向house keeping索取;其他部份倒是很不错,尤其是交通相当方便。
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酒店位置优越,毗邻中央车站和克莱斯勒大厦。酒店的公共区域还可以,但大堂的座位不够。房间很小,只有部分装修过,但也有一些非常差的旧家具。这里没有早餐区,只有一家商店。总之,这家酒店辜负了我对凯悦酒店的期望。但公平地说,它仍然是一个相当不错的标准。
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回复来自纽约凯悦大酒店的ManagerGrandHyattNY
回复时间:2周前
Dear 166karstenk, We are pleased to know you were able to enjoy our prime location in the heart of Midtown. It is truly one of the best pieces of real estate in all of New York City. That being said, we are disappointed to know that other facets of your stay fell short of expectations. On the note of breakfast, however, we would like to point you to New York Central, which offers a full range of gourmet dishes each morning. From Steak and Eggs to House Made Granola Parfait, we believe breakfast at New York Central is one of the best, if not most decadent ways, you can fuel up for the day. In the future, we would love to have the opportunity to host you again so we can provide you with an even grander hotel experience in the heart of Manhattan. Warm regards, James Dale Hotel Manager
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这家酒店位置优越,价格合理。客房干净整洁,配有大电视,装饰得也很好。缺点就是,我住21楼仍然能听到街道上的各种噪音,救护车,消防车,各种鸣喇叭的声音吵得我不得安眠。另外,电梯需要等的时间比较长。
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与 Hyatt Hotels 合作收集的点评
回复来自纽约凯悦大酒店的ManagerGrandHyattNY
回复时间:3周前
Dear QueenBee0909, Thank you for your five-star review. While we are pleased to know that you were able to enjoy our spacious rooms, luxury amenities, and prime location in the heart of Midtown, we are disappointed that other aspects prevented you from fully enjoying your time in New York City. In the future, we would love to welcome you back for another, more restful stay in the center of Manhattan. Warm regards, James Dale Hotel Manager
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入住时很脏乱,房间里面有用过的香皂,还有头发。我给客房服务部打了电话,他们给我寄来了新香皂,但是没有来打扫房间。用过的肥皂一直放在淋浴间里,纸一直留在在垃圾桶里。房间里没有咖啡机和免费瓶装水。我在接待处买了一小杯美式咖啡、一块糕点和一包薯条,花了19.99美元。在我入住期间,所有的员工都摆着一张臭脸。
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与 Hyatt Hotels 合作收集的点评
回复来自纽约凯悦大酒店的ManagerGrandHyattNY
2019年2月20日已回复
Dear Nomad61620699637, Thank you for taking the time to share your feedback with us. We are quite sorry to learn many aspects fell short of the Grand Hyatt New York standard. We strive to provide a welcoming and noteworthy experience for each of our guests, and we are disappointed that this was not your impression. We would love to speak with you directly to find out more about your stay and extend our personal apologies. Please forward your contact information along with the best time to reach you to guestexperiencenycgh@hyatt.com. Warm regards, James Dale Hotel Manager
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超赞的酒店,位置非常好,位于中心车站附近。前台办理入住非常迅速&服务员非常乐于助人。房间标准也很高,保持的非常干净。简直不能更加推荐这里,当你访问纽约市的时候,这里是不错的住宿之选。
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回复来自纽约凯悦大酒店的ManagerManagement_Team_365
2019年2月5日已回复
Greetings mich_elo398, Your wonderful review was enjoyed by us all here at Grand Hyatt New York, we are delighted that we made you feel so comfortable during your stay. We appreciate your warm recommendation and hope to have the pleasure of your return again soon. Warm wishes, James Dale Hotel Manager
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所有照片旅客客房和套房餐饮泳池和海滩商务中心和活动室家庭和游乐区
Molding was gone. Lots of wear and tear visible in the room.
Pillowcase had a rip. I wish I could say this was hidden under another pillow, but no, this was showing when I came back to my room.
Lots of grime and worn caulking.
This warping caused by water was fairly extensive in the bathroom. This was due to the placement of the shelf in front of the sink, which made it impossible not to slosh water everywhere if you wanted to wash your face.
TripAdvisor 独家授权的专业照片纽约凯悦大酒店
The Presidential Suite at the Grand Hyatt New York
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123456242
The hotel breakfast is good or not ?
Breakfast is good and worth the money
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Is the gym at this hotel free for the guests or is it an additional cost?
Hi, I am so sorry but I don’t know, but I am sure you may find that information on their website.
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Is the gym at this hotel free for the guests or is it an additional cost?
There is a per night charge at the hotel which guests pay and this includes gym usage
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I love Hyatt hotels and I will never stay in this hotel again There are much better hotels in the same area - not near the train station that is also dirty - do your family a favor and stay somewhere calm quiet yet in the center of it all There are several other Hyatt’s as well as other choices on 36 th st between broadway and 5th Also 34th st and 35 th st between broadway and 5 th I’m being honest, I stayed here in the hopes of bringing my family but it was loud dirty the hotel room was unclean and I could hear everything from the other rooms Not worth it at all.
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We had a room with two full size beds. I don’t know how they call this type of room (my friend did the reservation), but when you are in the process of booking one, they will show you all the options according to how many people will be sleeping in it. Each option will show you how many beds are in the room, their sizes and if there will be a sofa bed or not. Hope that helps. Good luck!
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12345628
价位
US$231 - US$545 (基于标准间的平均价格)
其他名称
grand hyatt new york cityhyatt new york citynew york city grand hyatt hotelgrand hotel hyatt new yorkhotel hyatt new yorkhyatt hotel new york citygrand hyatt hotel new yorknew york hyattnew york city hyatt
位置
美国纽约州纽约市Manhattan中城东
客房数量
1298
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