Does anyone have an email for their GM, John Fricke? He posted a management reply to my negative review of my and my AmEx Platinum Rep’s highly problematic experience with his hotel. In it, he claimed he very much wanted to delve further. Given that he hasn’t reached out to me by TripAdvisor message or directly (did his staff keep no records of their multiple contacts with AmEx Platinum?) and left no means of contacting him, I can only assume his expressed desire to help is disingenuous. I guess, as the guest, it is my job to figure out how to track him down? I’ve had so many great travel customer service experiences around the world. Obviously, I love sharing them. This hotel continues to disappoint.

I read a review saying the rooms do not have irons in them - I am travelling for a conference so I will need to touch up my clothes - is there a laundry room available somewhere?

Hi-what floor starts the premium floors? Also...if you book a city view, is that a view of City Hall? Thanks!

Does anyone have any recommendation/experience on parking at Canopy Philadelphia? The hotel's website states that it offers valet parking at $56/D. Is the garage onsite? And how's the service (speed of getting car and in/out privilege)? Any information/recommendation would be truly appreciated.

What is the difference between room 907 vs 909 ? Many hotels have different room configurations for Thor standard room. What is the largest configuration for you standard room? Thanks.