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The Roosevelt New Orleans, A Waldorf Astoria Hotel (新奥尔良)

4,635 条点评
在172家新奥尔良酒店排名第31
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有健身房的健身中心
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酒吧/大堂
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提供上网服务的商务中心
提供早餐
无烟酒店
残障通道
洗衣服务
温水浴池
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4,634 条点评
1,840 张照片
68问答
0 个房间贴士
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他们提供的令人愉悦而昂贵的酒店设施。 距离许多NOLA商店,酒吧和餐馆仅几个街区。 客房内不提供咖啡,冰箱或微波炉,但在您入住期间可使用浴袍和拖鞋。
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这是我多年来第一次回到新奥尔良。我选择华尔道夫酒店是因为它在纽约享有盛誉。真是个很好的选择。这个酒店非常优雅,员工很棒,整体的住宿体验也很棒。酒店的位置很不错,走一小段路就到了波旁街,我们在那里看了一场爵士表演。在喧闹的狂欢节人群中,酒店为客人提供了一个安全的绿洲。
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与 Waldorf Astoria 合作收集的点评
回复来自The Roosevelt New Orleans, A Waldorf Astoria Hotel的ManagerTheRoosevelt
2019年3月7日已回复
jimenezarc, Thank you for the recent review. We appreciate the feedback and enjoyed reading of your stay with us during Mardi Gras. The Carnival season is magical in New Orleans and we thank you for choosing the Roosevelt. We pride ourselves on bringing the same level of service to our guests as our other Waldorf Astoria brand hotels and we thank you for being a loyal guest. We look forward to hosting you again soon!
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我只在这家酒店待了两个小时,但在这里过得很不好。这里的房间每晚400美元以上,服务水平中下。房间没有整理,房间的类型也有所改变,酒店的客房服务还不接电话,酒店还为每个客户提供沙发床,这实在是太老掉牙了。难道这个国家的每个客户都只是一台从现在起提取利润的提款机吗?我以前住过华尔道夫-阿斯托里亚酒店,但我肯定没有注意到,他们是靠过去的声誉而不是真正的优质服务和豪华经营的。
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回复来自The Roosevelt New Orleans, A Waldorf Astoria Hotel的ManagerTheRoosevelt
2019年2月18日已回复
jjbudz, Thank you for your response regarding your recent stay at The Roosevelt New Orleans, A Waldorf Astoria Hotel. We appreciate you taking the time to provide us with your feedback. We strive to be the best in our industry and can only achieve this goal through honest guest feedback such as yours. We have noted the areas of your survey where you felt improvement is needed and will be certain to forward this information to our hotel management team. We appreciate the opportunity to take your feedback and improve upon the level of service we provide. We want to reiterate that your experience is not our goal, nor the norm, and we apologize for the inconveniences. We hope the rest of your stay improved after the first two hours. If there is anything you wish to discuss further, please do not hesitate to contact me. Thank you for being our guest and we hope you have a wonderful day!
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每次当我住在Roosevelt酒店,这里总是会给我提供超棒的服务。这里的房间很棒,员工都很一流。我很喜欢这里的餐厅,并且,Domenica餐厅也是额外的亮点。从Roosevelt酒店可以很方便地抵达新奥尔良的一切景点。
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与 Waldorf Astoria 合作收集的点评
回复来自The Roosevelt New Orleans, A Waldorf Astoria Hotel的ManagerTheRoosevelt
2019年1月31日已回复
Wander276544, Thank you for your recent review of the Roosevelt New Orleans. We strive to provide excellent service to every guest and we're thrilled to hear of your experience. We're honored to be considered your favorite hotel in New Orleans and look forward to hosting you again soon!
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这家酒店很不错,虽然明显是翻新过的,但没有我住过的其他华尔道夫酒店那么好。房间很舒适,但是地毯很粘,插座的情况对一个4口之家来说是不太好的。闹钟甚至还有旧的30针脚的iPhone充电器。服务很好,工作人员也很好。酒店的位置虽然靠近法国区,但有点…令人厌恶,如果和波旁街相比。
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回复来自The Roosevelt New Orleans, A Waldorf Astoria Hotel的ManagerTheRoosevelt
2019年1月14日已回复
TieKing, Thank you for your recent review on TripAdvisor. Thank you for taking the time to provide feedback on your recent stay. We've made note of the areas you feel improvement is needed and have passed that along to the right departments. And even though we've undergone many renovations over the last 4 years, we are planning another room renovation in the summer which will help to align us with the other Waldorf Astoria hotels you mention.
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Gross toe-nail clippings on and under the sofa bed - nearly a full set from 10 toes - where the others went, we may never know!
Found remnants of an old candy bar next to the sofa
Absolutely filthy carpets
Absolutely filthy carpets
More dust and dirt
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123456101
I’ve had both thee beautiful walk-in shower as well as the tub with curtain. Maybe ask or call front desk if you have a preference.
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Not sure when your trip is planned but if the pool is open it should be very nice. Like the other two replies, when we were there at the beginning of March the whole area was closed and it was undergoing a pretty major renovation.
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Can you open the windows for fresh air?
no windows didn't open
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Hi. There is a lovely restaurant in the hotel that serves breakfast and that is included in your room. The breakfast is delicious and you can order off the menu with many options. The tip is not included and will be extra. The hotel has very spacious rooms with separate sitting and sleeping areas. If you are using your AX Platinum be patient and wait for the upgraded room. It is well worth it. They are busy so you usually can't get early check in.
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Will the Christmas decorations still be up on December 28?
Yes. They usually keep them up until after New Years Day and take the decorations down on Jan 2nd or 3rd.
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价位
US$194 - US$652 (基于标准间的平均价格)
其他名称
waldorf astoria new orleans
位置
美国路易斯安那州新奥尔良中央商务区仓栈/中央商务区 (Warehouse/Central Business District)
客房数量
504
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