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皇家科纳度假酒店 (凯鲁瓦-柯纳)
Royal Kona Resort

旅客 (2412)
客房和套房 (738)
泳池和海滩 (249)

关于

地点
卫生与卫生
服务
优惠度
酒店设施
游泳池
餐厅
酒吧/大堂
有健身房的健身中心
Spa
付费Wifi
付费网络
会议室
会议设施
室外游泳池
宴会厅
提供早餐
无烟酒店
残障通道
洗衣服务
精通多国语言服务人员
自助式洗衣服务
门房服务
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客房特色
客房内冰箱
空调
套房
无烟房
无障碍客房
酒店信息
酒店风格
池景
湾景
酒店星级

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85适合步行
评分:85/100
30 家餐厅0.5 公里内
8 个景点0.5 公里内
3,516 条点评
82问答
0 个房间贴士
旅行者评分
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  • 中文(简体)
第二次入住皇家科纳度假村。这是一家不错的酒店。景色优美,交通便利,房间很舒适。酒店维护得很好,大堂、游泳池、泻湖以及酒吧都很棒。房间有点过时了,但是很干净,很舒服。以后还会再来的。
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回复来自皇家科纳度假酒店的Customer Satisfaction TeamHHR_CustomerService
回复时间:1周前
Aloha, Thank you for your review and for being a valuable guest to our resort. We are delighted that you continue to enjoy the Royal Kona and will be returning in the future. We always love seeing familiar faces, and it motivates our team to offer an even better stay. We can't wait to welcome you again and hope it is sooner rather than later! Mahalo, Zareena
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这家酒店的房价过高、装修风格很旧、房间没有家具,酒店的无线网络需要收费,我想这是夏威夷唯一一家收费的酒店。工作人员办理入住登记手续很慢,我们提前了半个小时到达酒店,工作人员告诉我们,如果房间提前准备好了,他们会打电话通知我们,然而,他们一直都没有打电话来。我们叫了行李员两次,他都没有帮忙,最后,我们自己把行李拿到了房间。另外,水疗看起来并不吸引人,房间的隔音效果不太好,一直很吵,房间很旧,就像我们在这间房住了很久一样。
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回复来自皇家科纳度假酒店的Customer Satisfaction TeamHHR_CustomerService
2019年3月11日已回复
Aloha, Thank you for sharing your feedback. We are an older property, but we have a rich history and offer clean, comfortable rooms. We strive to be priced fairly, and thus we do not charge a daily resort fee on top of the room rate, awarding our guests a huge savings they wouldn't find elsewhere. We only charge guests for utilities they use, and are proud to offer guests a chance to relax and unplug. We cannot always offer early check in, as we need time to clean and prepare after the previous guest checks-out. This is why our check-in time is 4 pm, and why we never guarantee early check-in. We are very sorry that there were some areas where service was lacking, but we hope you will give us a chance in the future to provide the high quality stay we are known for. Mahalo, Zareena
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这家旅馆有你度假所需要的一切。这里住宿条件不错,有俯瞰大海的美丽游泳池、特有的烤猪野晏,工作人员很友好,食物美味。走路都可以得到你可能需要的任何东西。这里有旅行办公室,提供推荐和行程安排等服务。我们非常喜欢这次到访。
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回复来自皇家科纳度假酒店的Customer Satisfaction SpecialistHHR_CustomerService
2019年2月21日已回复
Aloha Thank you for your review of our resort. We are honored to read you stayed with us for your first visit to Hawaii. We love seeing the resort had all you needed for your vacation needs and that you were able to explore with help from the excursion desk. We would be delighted to welcome you again for another five star stay. Warmest Aloha Tara
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皇家科纳酒店是一个极好的酒店。我们每5年来一次,一直都住在这里。这家酒店就在阿里大道的尽头,在海边。我们在这里餐厅用餐,或海滩漫步者餐厅用餐,从这里步行到科纳的其他餐厅和商店也很方便。我们唯一要抱怨的——这也是次要的——是我们每五年来一次,感觉有些地毯急需更换。但是我们喜欢这个地方。
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回复来自皇家科纳度假酒店的Customer Satisfaction TeamHHR_CustomerService
2019年2月18日已回复
Aloha James Thank you for your loyalty and choosing our resort as your homebase during your return trips to Kona. We are delighted that you still enjoy staying with us each year you return. Thank you for sharing your feedback about the carpet. We are in the process of making improvements to our resort and hope that on your next trip the resort will be even better. Mahalo, Zareena
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我们上周在这儿住了3晚。酒店位置很棒,风景非常美丽,但就带本身需要整修一番了。房间很老旧,从浴室到阳台都很破。走廊昏暗又破旧。泳池很小,也没多少座位。员工热情友好、服务周到,停车很方便。我也想再多说点好话,但这里就是缺少那种让人“还想再来”的吸引力。
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回复来自皇家科纳度假酒店的Customer Satisfaction TeamHHR_CustomerService
2019年1月28日已回复
Aloha, Thank you for your feedback regarding your experience! We are very sorry that you did not enjoy the grounds of the resort. We are an older property, but we always try to keep our guests comfortable and happy. We are happy to read that despite the grounds you enjoyed our location, staff, and ocean views. We will keep your feedback in mind moving forward as we improve. We hope that despite this you enjoyed your stay and that you will keep us in mind on your next trip to Kona. Mahalo, Zareena
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How much are resort fees
Aloha We do not have a resort fee at our property. Mahalo Tara-Customer Satisfaction Specialist
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Aloha We are not an "all inclusive" resort. We do have packages that can be built to include breakfast, or a car and we even have packages that include our luau and a sun set dinner cruise. We would love to help to build your perfect vacation with us, you may contact us at 1-800-222-5642 Mahalo Tara -Customer Satisfaction Specialist
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How much is parking per day
Aloha Our parking is $15.00 per day Mahalo Tara
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Can you get a weekly parking rate rather than a daily rate, we are planning to stay for 14nights?
I paid $52.90 for one weeks parking.
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Aloha We do not have bike for rent at our resort, however very close to us there are a few places that rent bikes for all of your exploring needs. Mahalo
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价位
US$164 - US$228 (基于标准间的平均价格)
其他名称
royal kona hotel kailua-konaroyal kona kailua
位置
美国夏威夷夏威夷大岛凯鲁瓦-柯纳
客房数量
436
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