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喜来登金奥浩湾水疗度假村 (凯鲁瓦-柯纳)
Sheraton Kona Resort & Spa at Keauhou Bay

旅客 (2275)
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全景 (37)
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在 夏威夷大岛 的 14 家酒店中排名第 10
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卫生与卫生
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绿色领袖 银级
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有健身房的健身中心
客房服务
餐厅
酒吧/大堂
Spa
游泳池
免费网络
付费Wifi
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会议室
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儿童活动 (适合儿童/家庭)
允许携带宠物 (可带狗/宠物)
室外游泳池
宴会厅
干洗服务
提供上网服务的商务中心
提供早餐
无烟酒店
残障通道
洗衣服务
温水浴池
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精通多国语言服务人员
网球场
自助式洗衣服务
门房服务
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36推荐乘车
评分:36/100
192 家餐厅10 公里内
124 个景点10 公里内
3,172 条点评
2,866 张照片
99问答
0 个房间贴士
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以前该酒店住过几次。酒店位置很好,可以看到美丽的风景,但它好像不如以前了。房间很旧,磨损严重。空调运作不是很好,地毯也旧了。工作人员服务态度很好。酒店在电车附近,这点很好。只是不值我们付的房钱。
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回复来自喜来登金奥浩湾水疗度假村的Front Office ManagerSheratonKonaResort
回复时间:2周前
Aloha 91Mark2000, Mahalo for choosing to stay at the Sheraton Kona Resort & Spa at Keauhou Bay and providing your feedback and we are very sorry to hear that your stay with us did not meet your expectations. your feedback will provide most valuable as a consideration toward future property improvements. Mahalo,
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感谢Tumama
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景色令人惊叹,除了过时的房间和浴室外,酒店保养得很好。浴室需要彻底翻新,房间也可以更新,但它们都很干净。工作人员都很好。每日令人无法容忍的“度假费”,实际上没有任何其他酒店能提供的服务。每日停车收费也令人无法容忍。海湾上的Rays价格过高,欧式/自助早餐也很普通,充其量也就是平庸无奇。希望至少有新鲜的果汁、面包和鸡蛋,但都没有得到。
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回复来自喜来登金奥浩湾水疗度假村的ManagerSheraton T
2019年2月28日已回复
Aloha and thank you for sharing your feedback regarding your recent stay with us. We are delighted to hear our staff serviced with Aloha hospitality and you enjoyed the beautiful views surrounding our property! While we have a resort in a beautiful location, we do recognize that we have a mature property in need of some renovations, which are in the final planning stages latter part of this year. We have shared your feedback regarding your food and beverage experience with our team as well. Mahalo for your review and we hope to welcome you back.
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旅馆老旧,员工低劣,食物糟糕,服务很差。但最恶心的是,一个同行的旅人在早餐室的烤面包机附近的墙上看到一只蟑螂,完全找不到理由留下,不要呆在这里,这个旅馆需要拆除,恶心! ! !
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回复来自喜来登金奥浩湾水疗度假村的Front Office ManagerSheratonKonaResort
2019年2月16日已回复
Aloha Cranbury123, Thank you for choosing to stay at the Sheraton Kona Resort and Spa at Keauhou Bay. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We are very sorry to hear that your stay with us did not meet your expectations, as all of our efforts each day are to try to ensure our valued guests receive a memorable experience at our property. It is unfortunate that this was not your experience with us. While we have a resort in a beautiful location, we recognize that we do have a mature property, and due to that fact, our ownership group has some very exciting renovations planned for us this year. A Hui Hou
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这里房间里的装饰和设备都过时了,酒店里的食物充其量也只能说勉强过得去。我们的海景房看到的景色是停车场,不过公平的说,你努力一些还是能看到远处的一片海洋的。酒店里有个咖啡摊,在我们入住的三天里,那里的咖啡机都坏了。成人泳池被各种酒店的建筑完全包围,所以在泳池你能难晒到太阳,而且泳池在儿童俱乐部附近,很吵。我觉得这里至多就是个三星酒店,如果你想省点钱,而且带着孩子,那这家酒店还算不错。不过要把这里称为度假胜地,真的有些牵强。你完全可以在凯鲁瓦-柯纳找到很多更好的酒店。如果不是因为来开会,我也许第一天就会忍不住退房。
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回复来自喜来登金奥浩湾水疗度假村的Guest Relations ManagerSheratonKonaResort
2019年2月2日已回复
Aloha! Thank you for taking the time to share your feedback about your most recent stay with us. While we have a resort in a beautiful location, we recognize that we do have a mature property, and due to that fact, our ownership group has some very exciting renovations planned for us this year. Your feedback regarding the coffee and our adult pool will be shared with our leadership team for review. We hope that you will stay with us again to see our future enhancements, made possible by our guest’s sharing their feedback. Mahalo!
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相册类别
所有照片旅客客房和套房泳池和海滩餐饮商务中心和活动室家庭和游乐区
官方提供的照片喜来登金奥浩湾水疗度假村
Guest room
官方提供的照片喜来登金奥浩湾水疗度假村
Guest room
TripAdvisor 独家授权的专业照片喜来登金奥浩湾水疗度假村
The Oceanfront King Room at the Sheraton Kona Resort & Spa at Keauhou Bay
TripAdvisor 独家授权的专业照片喜来登金奥浩湾水疗度假村
The Mountain View Two Double Room at the Sheraton Kona Resort & Spa at Keauhou Bay
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Is this the place where the Manta Rays come to be fed?
Is this the hotel where the Manta Rays come?
It is supposedly where the manta rays come. Rays on the Bay has a viewing spot with a light to attract them, but we didn’t see any in the time that we were there and neither had anyone else when we asked around. May be a seasonal thing??
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Does spg gold elite get you any perks?
I'm not part of this grou, do I don't know.
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Does the Kona Trolley still run from the hotel? I think it was $2 a ride.
Yes, because we stayed at Sheraton it was included in our resort fee so no extra cost to ride the trolley.
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Can we bring our own speaker & music to the pool?
I don’t know. Never thought to do that. In all honesty I would not appreciate other people around me bring in their speakers to a public pool at a hotel
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价位
US$167 - US$327 (基于标准间的平均价格)
其他名称
sheraton keauhou bay hotel kailua-konasheraton keauhou bay resort and spasheraton kailua-konasheraton keauhou bay resort & spa
原名为
Sheraton Keauhou Bay Resort & Spa
位置
美国夏威夷夏威夷大岛凯鲁瓦-柯纳
客房数量
521
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