回复来自TownePlace Suites by Marriott San Antonio Northwest的General ManagerCorina G
2015年10月11日已回复
Dear Guest, Thank you for the time taken to share your experience at our hotel. We take pride in providing excellent customer service. We appreciate your business and thank you for making our hotel your home away from home. At your Service, Corina Galindo
回复来自TownePlace Suites by Marriott San Antonio Northwest的General ManagerCorina G
2015年10月5日已回复
Dear Traveler, Thank you for taking the time to let us know about your memorable experience at our hotel. We pride ourselves in providing excellent service to our guests. We appreciate the time taken to tell us about your stay as I will be sharing with our staff. Thank you for choosing our hotel as your home away from home. At your Service, Corina Galindo
回复来自TownePlace Suites by Marriott San Antonio Northwest的ManagerNaima M
2015年7月17日已回复
Dear Recent Guest, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the TownePlace Suites San Antonio Northwest. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the condition of the sofa bed . We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. The hotel will go under a full renovation starting in August and we hope you return and give us a second opportunity . Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to San Antonio. Sincerely, Naima M. Assistant General Manager