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索格斯智选假日酒店(罗根机场)
Holiday Inn Express Saugus Logan Airport

664 条点评
在5家索格斯酒店排名第1
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12月23日12月24日
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1 间客房,2 位成人,0 位儿童
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664 条点评
149 张照片
10问答
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我在这家酒店住了一个月多一点,有生之年里,我从未享受过如此令人赞叹的服务。Eren和Natasha掌握了客户服务的真谛,她们将专业服务的标准提升了一个高度,从专注到坚守。我会一直记住这家酒店的,而且会向我的同龄人推荐这家酒店,让他们享受一次美好的经历。
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回复来自索格斯智选假日酒店(罗根机场)的General ManagerAndreaM13209
回复时间:6天前
Thank you for your kind review! We do value our employees and are proud of our TEAM! WE value you as our guest and would appreciate the opportunity to be of service to you again. It is OUR PLEASURE! Andrea Manni General Manager
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之所以安排住在这里,是因为它在波士顿罗根机场附近。我们抵达罗根,搭乘40多分钟的计程车到酒店。虽然有安排接驳车服务,但没有合理的方式去找或协调接人。工作人员脾气不好,要求收取额外的费用,这不公平。我们刚刚坐完横跨大西洋的飞机,太累了,没力气去争论什么。房间里闻起来有浓烈的香水味。无论任何情况,我都不会再来这里住了。我宁愿睡在地上,然后早上喝杯新鲜的咖啡,这是在罗根的最佳选择。从上到下,从员工到建筑,这都是我们住过最差的地方了。
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回复来自索格斯智选假日酒店(罗根机场)的General ManagerAndreaM13209
2018年10月31日已回复
Robert: We apologize for any inconvenience that you encountered during your stay. We understand that International Flights can be exhausting and depending upon the hour that you land at the airport, as in any large city, we may experience traffic. We respect all feedback and strive to correct any blemishes that we can control. Please reach out directly should you happen to travel in the area again as we would appreciate an opportunity to meet you again. Thank you. Andrea Manni General Manager
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在欣赏波士顿所有历史遗迹期间,我们在这个酒店住了三晚。酒店维护得很好,房间漂亮,早餐好吃。酒店位置非常近,可轻松前往所有历史区,晚上我们回来时,酒店周围有很多餐厅。
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回复来自索格斯智选假日酒店(罗根机场)的General ManagerAndreaM13209
2018年10月17日已回复
Thank you for your kind review. It is OUR PLEASURE to be of service to you. Please join us again soon.
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酒店没什么特色之处,因为这里价格合理,靠近罗根机场,提供免费前往机场的摆渡车服务,所以我预订了这家酒店。这里很安静,床很舒适,浴室大小适中,房间很干净。早餐还可以,但肉桂卷味道不怎么样。机场摆渡车要等一会才能等到,在到达酒店之前,还会停经很多站点,接纳其他乘客。客车很旧,不太舒适,但是免费的。
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回复来自索格斯智选假日酒店(罗根机场)的Guest Relations ManagerIHGService
2018年10月16日已回复
Hello BonnieLN, Thank you for choosing us and for leaving a review. I am happy that our location worked for your one night stay, specially that you found our beds comfortable and the shuttle service was a convenient option. On the other hand, I am sorry that we were not able to make your stay experience more memorable. Your feedback has been taken into account and will be shared with our management team. We are confident that necessary steps will be made, in order to achieve complete guest satisfaction. Again, thank you for staying and we hope you give us another chance to show you how great our hotel is. Best Regards, John O Case Manager IHGService
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我们办理入住的时候员工很热情,尽其所能帮助我们。给这里打四星唯一的原因就在于地段,离繁忙百老汇大街很远。早餐是免费的,很丰盛,吃饭的地方也不错。穿梭巴士服务也有提供。我们走的比较晚,我们和员工坐同一辆车,全称他们都没讲英语,但是我们到罗根机场的时间很充裕。
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回复来自索格斯智选假日酒店(罗根机场)的General ManagerSightsee586624
2018年9月16日已回复
Thank you for your feedback, it is appreciated. Please join us again soon!
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Is parking free during the stay? I've booked a one-night stay to meet a passenger arriving in the morning. I think previously the site clearly said free during the stay, but now the confirmation says "The following fees will be added to your bill only if they apply to your stay Parking Fee: 12.00 USD" so it isn't so clear.
I always stay at least 2 weeks and do the stay park in fly so not sure on policy of the other stays it is free when you do that
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How far is it to Salem from this hotel?
approx. 10 miles, 30 minutes.
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how much does it cost for 1 person pay weekly?
If you book one of our Park and Fly packages the room and parking will be included. We offer 3 different packages, a 7 day, a 10 day, or a 14 day. If you do not book a park and fly package parking is at a rate of $12 per day. Please contact the hotel at 781-233-1800 to book a Park and fly package.
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Can you walk across the street to the Walmart (I know, dual carriageway)? But is there anyway to walk there without having to follow the highway to the Square One Mall and back on the other side of the road? If not, does the shuttle take you there or to the mall?
There is not way to walk to the walmart. If our shuttle service is not too busy with pick ups from the airport it can definitely take you over to WalMart. Please see the front desk for this once at the hotel.
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Why do you wait until we are standing in the pickup area with our 6month old to send out the bus, at 1600 in prime tradfic time? Even after confirming with you that we would need a pick up after we arrived at 1545pm and that we had an infant in a car seat. You really dropped the ball on this and we wont be staying at this hotel in the future.
We apologize for your experience with the shuttle. In the afternoons we have 2 shuttles going back and forth to the airport. Unfortunately for security reasons, our shuttles are only allowed to stay at waiting areas for a short amount of time before State police have them move from their airport. During the winter season we have our guests wait inside at terminals A, E, and one section of Terminal B. I will ensure we straighten this out with our front desk team to ensure it does not happen again.
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价位
US$91 - US$190 (基于标准间的平均价格)
其他名称
holiday inn express saugus (logan airport) hotel saugus
位置
美国马萨诸塞索格斯
客房数量
145
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