回复来自索菲特斐济度假村的Guest Services / Front OfficeBrooke Jolly
2024年8月1日已回复
Bonjour Bula Resort25731373965, Thank you for taking time to reflect on your recent stay experience. We are delighted to hear that you enjoyed your stay and our resort facilities. We thank you for your support and hope to see you back on our shores in the near future. Vinaka, Sofitel Team
回复来自索菲特斐济度假村的Guest Services / Front OfficeBrooke Jolly
2023年2月26日已回复
Bula Escape497063, Thank for taking the time in posting a review of our hotel (actually you posted 3 reviews on different platforms). The hotel has been running at capacity for the last couple of weeks hence the reason why we were not in a position to extend any early check-ins & the receptionist advised that our check-in time at the Resort is at 14:00 pm. Yet again, we were actually able to allocate you a room just before 14:00. As you will see from all the guests posts, we pride ourselves on always working towards exceeding our guests expectations and deliver great guest experiences and rating us a 1/5 for not being able to check you in at 11 am when check-in time is at 14:00 which is clearly sated on your booking confirmation could be seen as being unfair from your end. Once again, thank you for taking the time in posting a review and we sincerely hope that you enjoyed the rest of your time in Fiji. Vinaka Vakalevu, Sofitel Team
Bonjour Bula Jane W Thank you for sharing your recent holiday experience with us. We are thrilled to read that you had the most amazing holiday with amazing new rooms and our wonderful staffs who well looked after you. We will pass your message to the team esp to the staffs names mentioned for their outstanding service. It is an honor to welcome you back in the near future for another amazing holiday with us. Vinaka Vincent Macquet General Manager
Bonjour Bula fl0ssiey Thank you for sharing your recent experience with us. We are glad to know that you had an enjoyable family holiday with delicious food, great service and everything delightful. We surely look forward to welcome you back for a longer stay for another great holiday with us. Best regards Vincent Macquet General Manager
Bonjour Bula Scotty_G540 Thank you for sharing your recent Waitui Beach Club experience with us. It is a pleasure to read that you had the best experience with exceptional service from check-in and throughout your stay. I will pass your message to the team esp all the staffs whose names mentioned for their outstanding service in making your stay the best. It makes us satisfied to know that we were able to exceed your expectation. It is an honor to welcome you back soon. Vinaka Vincent Macquet General Manager
I agree with Garry. The Waitui Beach Club is worth it if your budget allows and you can check-in to the hotel Nadi Airport and arrange a transfer via the hotel and the price is charged to your room. There is a lift between floors if the stairs are an issue for you. You will enjoy.
Yes you can from guest services in the lobby. It’s cheaper than signing up from Australia at about 300 Fiji dollars approximately. You can then start using once you get your membership number which doesn’t take long and then you can get the benefits while on holiday there.
