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黄金海岸蜃景喜来登度假大酒店 (梅因海滩)
Sheraton Grand Mirage Resort, Gold Coast

旅客 (1070)
客房和套房 (421)
视频 (4)
卓越奖

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在 梅因海滩 的 5 家酒店中排名第 2
地点
卫生与卫生
服务
优惠度
卓越奖
绿色领袖 绿色合作伙伴
酒店设施
游泳池
餐厅
客房服务
有健身房的健身中心
免费停车
酒吧/大堂
免费高速WiFi
付费Wifi
付费网络
会议室
会议设施
室外游泳池
宴会厅
干洗服务
托婴服务
提供上网服务的商务中心
提供早餐
无烟酒店
机场接送
残障通道
洗衣服务
温水浴池
温水游泳池
精通多国语言服务人员
网球场
门房服务
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房间设施
客房内冰箱
小吧台
空调
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家庭房
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无障碍客房
酒店信息
酒店星级
酒店风格
风景优美
1,952 条点评
45问答
0 个房间贴士

点评

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我们和家人一起来了有几天了,非常喜欢这里。我们房间出了点小问题,但他们马上就解决了问题。工作人员非常友好,这里是个放松的好地方。沿着海滩散步,海滩边还有一个漂亮干净的游泳池。自助早餐很好~我们马上就会再来过一个更长的家庭假期了。爱这个地方。
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回复来自黄金海岸蜃景喜来登度假大酒店的General ManagerMarkSexton
回复时间:3周前
Hello Diversions Thank you for bringing your family to stay, and for sharing your experience with such a positive review....and those wonderful photos. It was terrific also to read your comments on our Buffet Breakfast; we’re delighted you so enjoyed, and that you are already planning to return for a longer stay. warm regards Mark
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酒店的位置很棒,服务也相当一流。专属的沙滩很棒,泳池吧也相当不错。海鲜自助餐很好,但是之前这里要更棒一些,并且相对所提供的东西来说,这样的价格还是有点过高了。每个员工的个人服务都远高于五星级酒店的普通水平,这点做得很好。
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与这家酒店合作收集的点评
这间酒店最大的好处是可以直接行到沙滩,但整体设施比较旧,需要彻底翻新,而且泳池亦比想像中细,泳池的整洁度亦欠理想。房间比较分散,需要比较长的路程才可返到房间。酒店对白金咭会员的待遇尚算不错。
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回复来自黄金海岸蜃景喜来登度假大酒店的General ManagerMarkSexton
2019年2月24日已回复
Dear rickjasonchan Thank you for your immense loyalty to our Marriott Hotels and Resorts, and for your support in staying with us during your time in Australia. We do have the most wonderful position right on the beach, and with our location here on The Spit between the ocean and the broadwater, and we are delighted this was a plus for you for this visit. At the same time we regret our overall facilities were not as you had anticipated, and do hope you will give us another chance to ensure a 5 out of 5 experience on a future stay. For the moment rickjasonchan we thank you again for your support, and for your review. Warmly Mark
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We booked from Associate Friend Explorer program and planned to spend last 3 days holiday here, but we are very disappointed. Our booking is lake over suite, but we got nothing but a public corridor as balcony with bush view. They made the wrong bill twice, and provided awful
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回复来自黄金海岸蜃景喜来登度假大酒店的General ManagerMarkSexton
2019年2月18日已回复
Dear TripAdvisor Member We are always very pleased to welcome members of our extended Marriott Family, and as such were especially concerned and disappointed to read your review. Our internal records do not reflect any advice from you of your dissatisfaction with your accommodation and experience during your actual stay, which if it had been advised, would have hopefully given us the opportunity to address your concerns and do our best to ensure the last three days of your holiday were much more enjoyable. We also do not understand your comments regarding your accommodation, as the room category you booked, was the accommodation allocated for this visit. Your other feedback is also noted, and we apologise for the errors with your account, and for your unacceptable experience in our Terraces Restaurant. TripAdvisor Member, is it disappointing to us all that your stay was not the usual enjoyable one experienced by the majority of our resort guests, and we extend our sincere regrets for your dissatisfaction with your visit. warmly Mark
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这家旅馆位置很好。不幸的是,房间浴室设备破旧,油漆斑驳。我到的时候,房间里的电话坏了。员工们尽他们最大的努力弥补顾客。我建议进行一次大的翻新。
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回复来自黄金海岸蜃景喜来登度假大酒店的General ManagerMarkSexton
2019年2月3日已回复
Dear Jean H Thank you for staying with us back in September, and for recently reviewing your resort experience. We are delighted you enjoyed our wonderful location here on The Spit, and the service of our friendly and helpful associates. We do apologise however for the issues you encountered with your bathroom, and in room phone, and sincerely regret the impact these issues had on your overall experience. With warm regards Mark
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价位
US$154 - US$483 (基于标准间的平均价格)
其他名称
sheraton mirage hotel main beachsheraton mirage resort and spasheraton main beachmain beach sheraton
位置
澳大利亚昆士兰黄金海岸梅因海滩
客房数量
293
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