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阁遥岛度假村 (瑶诺岛)
Koyao Island Resort

916 条点评
在11家瑶诺岛酒店排名第6
旅客 (1291)
360
全景 (7)
客房和套房 (369)
卓越奖

关于

在 瑶诺岛 的 11 家酒店中排名第 6
地点
卫生与卫生
服务
优惠度
卓越奖
酒店设施
餐厅
免费高速WiFi
游泳池
免费停车
酒吧/大堂
Spa
含早餐
公用Wifi
室外游泳池
干洗服务
接驳车服务
提供早餐
机场接送
洗衣服务
精通多国语言服务人员
门房服务
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客房特色
小吧台
空调
套房
无烟房
酒店信息
酒店星级
酒店风格
宁静
湾景
915 条点评
30问答
0 个房间贴士

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这是一家非常漂亮的小酒店,管理的很好,而且有自己的私人海滩。工作人员很热情友好,套房也非常舒适。酒店的餐馆提供了很棒的泰国菜,服务也非常周到。不过早餐的选择更有创意些就好了。
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回复来自阁遥岛度假村的Ownerkoyaoislandresort
2019年5月15日已回复
Dear jamury, We are very happy to hear you enjoyed your stay with us - thank you for your constructive feedback, we will pass your comments onto f&b to improve on our breakfast. We hope to have you back with us again! Best regards, Koyao Island Resort Management Team
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这家酒店的地理位置很优越,周围有很多海滩和餐厅,食物非常美味可口,服务员也很友好,去这个岛周围旅行都很安全,如果你需要帮助,当地人会伸出援手,岛上有药房、兑换金钱服务,也有很多按摩的地方,但是,我们非常满意阁遥岛度假村,可以拥有自己的私人空间,度假村的早餐好极了,所有的饭菜都很棒,员工非常友好,让你非常开心,另外,泳池很棒,而且周围景色迷人。特别提一下:酒店提供免费皮划艇,免费自行车,周二免费的去岛屿的旅行,让我们度过欢乐的时光。
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回复来自阁遥岛度假村的Managerkoyaoislandresort
2019年5月8日已回复
Dear Excursion18572031786, Thank you so much for staying with us and taking the time to write a review, we feel very happy to hear you were satsified with our resort and services! We loved to read that you were happy about your experience of beautiful Koh Yao Noi as well. We look forward to having you with us again at the soonest. Best wishes! Many Thanks. The Management Team Koyao Island Resort
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不要这样做。他们做的营销很好,但实际的体验与漂亮的图片和价格所设定的预期相差甚远。他们试图卖掉这家酒店,多年来一直没有投资(草是棕色而不是绿色的)。房间不是隔离的,所以房间里有很多昆虫和蚊子,而且空调也跟不上。海滩也是令人失望的…在这个价格点上,你可以找到更好的选择!!员工的努力和友好是唯一的积极因素…
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回复来自阁遥岛度假村的Ownerkoyaoislandresort
2019年4月17日已回复
Dear Thomas, Thank you for your review; we are deeply saddened that you were not entirely satisfied with your stay with us. We would firstly like to respond to your point regarding our management response to your concerns. All of our managers on site spent time with you to listen to your concerns and help find solutions for you, and we also escalated this to our Bangkok office at your request, who responded to you via email as well. We are very sorry that you feel, though, that our response wasn’t timely enough. Even though you booked our Non Refundable rate which clearly states at the time of booking that no refund can be given for an early check out, we made the exceptional decision that in your case we would give you a 50% refund on the nights that you checked out early. You accepted this offer when it was presented to you by one of our managers, and we are saddened that you are no longer happy with this offer. We would also like to clarify the other points in your review, which again our management team on site had already explained to you during your stay with us. "They are trying to sell the hotel and have not invested for years" : We can assure you that our resort is not for sale. We do, though, have a land & property company as well that advertises in the local map and around the island; we suspect that this is what you saw and has caused your confusion. We can also assure you that we are indeed still investing in and maintaining the property. This high season has been particularly dry on Koh Yao Noi, and unfortunately the local island water sources are running very low. We have, therefore, put a number of steps into place to help as much as possible conserve the island’s water supply, including not watering the gardens so often, which means that the grass is unfortunately a little browner than normal at the moment. We sincerely sympathise with you regarding your reaction to the mosquito bites and that you did not find our beautiful beaches upto your stadards - however these situations were not within our control, and we are disappointed that despite our special offer to you and the care our management team took to make you happy, you are still dissatisfied with your stay with us. We thank you again for your feedback, we wish that we were able to resolve your issues more satisfactorily for you.
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我们在这个度假村度过了5天。工作人员很令人愉快,总是尽力取悦我们,确保我们享受最好的假期。特别感谢弗朗西斯!这个度假村很漂亮、舒适,位置很好。我们真的很欣赏这个地方的平静。阁遥岛是一个可爱的、非常悠闲的岛屿,远离普吉岛拥挤的游客群。唯一令人失望的是早餐。这里提供非常不错的泰国自助餐,但对于那些喜欢欧洲早餐的人来说,这里提供的食物选择有点不太令人兴奋,如果能够面包和糕点,可能会更好!餐厅提供美味的泰国菜和其他菜肴。我们一定会再来的!
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回复来自阁遥岛度假村的Ownerkoyaoislandresort
2019年4月17日已回复
Dear IsabelB2903, Thank you so much for staying with us and for your constructive feedback. We are very happy to hear that you were so pleased with our service - but we are sorry to know that we dissapointed you regarding our breakfast spread choices. We continiously strive to improve ourselves - please rest assured, we have addressed this with the team to ensure we improve on this and are working on it. We look forward to having you with us again - thank you for staying in koyao island resort! Best, The Koyao Island Resort Team
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我最近在阁遥岛度过了美好的4天,我希望我可以待更长时间。这地方的一切都很棒!酒店前的海滩令人惊叹,在我的别墅中放松时能够享受这样舒适的景色,真是棒极了。度假村周围很宽敞,你从不会感到拥挤,非常适合度过闲散时间。度假村有很多餐厅所以我很少离开度假村,几乎每晚都在餐厅吃饭。我喜欢海鲜,Pum Pui餐厅的美食很美味,那里的海鲜应该都是在当地现捕的,味道很新鲜。这是一个非常完美的假期,我已经预定了明年再回来,并且呆更长时间。
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价位
US$116 - US$336 (基于标准间的平均价格)
其他名称
koyao island hotel koh yao noihotel koyao islandkoyao island resort
位置
泰国攀牙府瑶诺岛
客房数量
26
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