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El Dorado Royale by Karisma (帕莱索海滩)

旅客 (12870)
360
全景 (10)
客房和套房 (2259)
卓越奖

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地点
卫生与卫生
服务
优惠度
卓越奖
绿色领袖 金级
酒店设施
含早餐
游泳池
客房服务
免费网络
免费停车
餐厅
酒吧/大堂
Spa
有健身房的健身中心
付费Wifi
付费网络
会议室
会议设施
室外游泳池
宴会厅
干洗服务
成人游泳池
托婴服务
提供上网服务的商务中心
提供早餐
无烟酒店
机场接送
桑拿
残障通道
洗衣服务
温水浴池
精通多国语言服务人员
网球场
门房服务
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客房特色
客房内冰箱
小吧台
空调
吸烟房
套房
无烟房
无障碍客房
酒店信息
酒店风格
湾景
风景优美
酒店星级
12,951 条点评
13,268 张照片
2,358问答
0 个房间贴士
旅行者评分
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在过去的4年里,我们每年4月都去卡里斯马度假村旅游。 每次体验都很棒。 从抵达坎昆机场到我们离开的那一刻起,我们就像皇族一样的被招待。 洛马斯旅行社很棒,且非常乐于助人。 El Dorado度假村的工作人员都非常友好,提供了最棒的客户服务。 我们在2016年成为会员,并认为这是我们所做的最好的投资之一。
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我很兴奋能在坎昆庆祝我的周末生日!但是酒店的服务太糟糕了,我们要了三次驱虫喷雾,却没有人来!我们又要了毛巾和刷子,一个小时后还是没有人来!但是他们却有时间给我们打电话,向我们推销我们能进行的活动项目!我们预订的是一间大床房,但是他们却给了我们一间有两张床的房间,还告诉我们明天他们可以为我们换。下次我可能不会再来这家酒店了!超级失望😔
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回复来自El Dorado Royale by Karisma的ManagerKarismaHotels
2019年2月11日已回复
Dear anchitav On behalf of the staff and management at El Dorado Royale Riviera Maya, a SPA resort by Karisma we would like to thank you for sharing your review detailing your current experiences with us. As you are at the hotel , we would like to urge you to contact our chief concierge and guest service at the lobby of the El Dorado Royale Riviera Maya, a SPA resort by Karisma as unfortunately we can not identify you or your reservation from the information shared on this website We are truly very sorry to hear of you experiences and challenges encountered to date however we would like the opportunities to change your perceptions and ensure we go above and beyond for you during the remainder of your stay, surpassing all expectations Kind Regards, Your Hotel Management
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我们在外面跟Gucci跳舞感觉非常的开心,她是一个很好的人,让我们在这里度过的那个晚上非常的特别。Fuentes是一家非常棒的餐馆,在那里吃晚餐很不错。我们下次还会来这边的。我们这一次来这边是为了参加一个婚礼,在这里感觉非常的愉快。非常推荐大家来这边玩玩。
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回复来自El Dorado Royale by Karisma的General ManagerKarismaHotels
2019年1月20日已回复
Dear Jose P Thank you for such a wonderful review and for sharing your experiences with the Trip advisor community. I’m sure your review will help many with future vacation choices. It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that El Dorado Royale Riviera Maya, a SPA resort by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico. Sincerely, Managment response
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刚从最轻松的假期回来。一切都远远超出了我们的要求。特别感谢三位女士……Reina和Jacqui,我们的私人礼宾,以及可爱的安排活动的Haxby。
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回复来自El Dorado Royale by Karisma的General ManagerKarismaHotels
2018年12月16日已回复
Dear Kathy17413 Thank you for your wonderful review of your experiences at El Dorado Royale Riviera Maya, a SPA resort by Karisma , it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. Thank you again and we look forward to your next visit to the El Dorado Royale Riviera Maya, a SPA resort by Karisma Sincerely, Managment response
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我们为了送女儿上飞机而住在这家酒店,这里真的是太棒了!地板很漂亮,打理的很好,酒店房间面积很大而且很干净,游泳池也很好。我们很喜欢这里的亚洲餐厅,另外墨西哥风味的自助餐也不容错过。酒店里所有的工作人员都十分友善而且乐于助人,我已经迫不及待要再次回来入住了!
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与这家酒店合作收集的点评
回复来自El Dorado Royale by Karisma的ManagerKarismaHotelsResorts
2018年9月10日已回复
Hola, dear glenvue17, Thank you very much for your recent visit and lovely comments on TripAdvisor, highlighting our natural background, facilities, services and most of all our staff, the professionalism and kindness you have received. I am happy to hear that your experience with our resort was in line with our reputation for upscale and quality service, which is all a part of our unique gourmet inclusive concept. Sincerely, Resort Management.
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所有照片旅客客房和套房泳池和海滩餐饮商务中心和活动室家庭和游乐区
View from our room! Building 55.
View from 5505
Flowers and champagne in our room the day after our wedding!
View from our Casitas room
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How is the beach? Is it so overwhelmed by see Sewed that you can’t get in the water?
Hello Thank you for your recent message and thank you for your interest in El Dorado Royale. With regards to your question, I would kindly like to inform you that the property has a lovely long white sandy beach. Additionally, the amount of seaweed just varies from week to week, some times from day to day. It all depends of the currents, wind and other factors. We clean the beach every day and our staff does everything possible in order to keep the beach in a great condition for our guests to enjoy it. Kind regards!
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What is the sea are like for snorkeling? Is the reef good and is there much sea life ??
There is a fair opportunity to snorkel in the ocean. I suggest you wear water shoes since the entrance is rocky.
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Are pool floats available here ??? Gracias 😊
No but plenty of shops to buy them
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Are pool floats available here ??? Gracias 😊
No, you can buy them in the resort but take your cheque book with you!
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The description mentions a la carte restaurants...is the all inclusive package include meals or is that separate?
EDR, EDC and Generations are AI. Eat as much as you want. Order as many apps and mains as you like. Just eat what you order. You will NOT go hungry or stay sober here :).
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价位
US$281 - US$763 (基于标准间的平均价格)
其他名称
el dorado royale hotel riviera mayaeldorado royaleel dorado royale mexicoel dorado royale cancunel dorado royale spa resortel dorado royale resort
原名为
El Dorado Royale
位置
墨西哥尤卡坦半岛金塔纳罗奥州里维埃拉玛雅普拉亚德尔卡曼帕莱索海滩
客房数量
639
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