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Barcelo Santiago (圣地亚哥港)

旅客 (4106)
360
全景 (30)
视频 (5)
卓越奖

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在 特纳里夫 的 8 家酒店中排名第 3
地点
卫生与卫生
服务
优惠度
卓越奖
绿色领袖 银级
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游泳池
餐厅
有健身房的健身中心
酒吧/大堂
Spa
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免费网络
含早餐
会议室
会议设施
儿童活动 (适合儿童/家庭)
室外游泳池
宴会厅
干洗服务
提供早餐
无烟酒店
机场接送
桑拿
残障通道
洗衣服务
温水浴池
温水游泳池
精通多国语言服务人员
网球场
门房服务
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86适合步行
评分:86/100
42 家餐厅0.5 公里内
10 个景点0.5 公里内
7,623 条点评
926问答
0 个房间贴士

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  • 中文(简体)
我在去年一样的季节,再次入住这家酒店。这次没那么印象深刻,这家酒店应该在上季度就该关闭的。这样这些主要施工工作都可以做。噪音和灰尘太可怕了。我们住在104房间,上午7点就开始施工。不错,酒店的房间很漂亮,但你不能坐在阳台上,因为灰尘会损害我的胸腔。坐在优美的池塘边,你也会被灰尘和噪音打扰。这家餐厅肯定没有达到去年的标准,早餐主食的选择很少,午餐相对来说更好一些。只有这些施工完成了,我才会考虑明年再来。尽管如此,酒店的工作人员还是提供了很好的服务。
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回复来自Barcelo Santiago的Director de Relaciones con ClientesGEM B
回复时间:4周前
Dear guest, Thank you very much for sharing this great review of your recent stay at Barceló Santiago. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Regarding the conditions of our hotel, we apologize if you did not find them appropriate. As you know, we are undergoing a renovation which implies the complete refurbishment of the rooms making them more modern, comfortable and welcoming. We do our best to ensure that the noise levels always stay within the sensible limits, so our guests are not disturbed by the works external to the hotel, extend our sincere apologies for any inconvenience caused to you and your loved ones. We have also taken note of your comments about the cleanliness of the room and have shared your comments with our department head. The monitoring of strict protocols to guarantee satisfactory results with respect to hygiene and cleanliness is paramount for us. Nevertheless, please rest assured that your comments will be shared with the entire team for information and further revision. We also regret that our buffet couldn´t meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests. On the other hand, we are happy that you have been satisfied with the breakfast buffet, as we started a new concept called B-Likeat which stands on a healthier diet option. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Kind regards, Maribel Sanjuán de Caso Guest Experience Manager
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尽管酒店正在进行装修,但总的来说,我们对酒店非常满意。我们肯定还会再去住的。这家酒店的位置首屈一指。环境令人觉得很放松。白天和晚上的娱乐活动很多。在酒店总能受到热烈的欢迎,尤其是在餐厅和酒吧。
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与 Barcelo Hotels & Resorts 合作收集的点评
回复来自Barcelo Santiago的Director de Relaciones con ClientesGEM B
2019年5月9日已回复
Dear Guest, First and foremost we would like to thank you for the praising review you shared following your recent visit to Barceló Santiago hotel and are delighted to read that we were able to match your expectations. We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. We also would like to thank you for the kind remarks you wrote in your opinion about all our staff. Our staff is by far our biggest success and we receive nothing but compliments on their performance. Members of staff are experienced workers who are well known by pampering our customers, which is why this is a very popular hotel among our clients. We will transfer your message to our team and I am sure they will be very grateful. Last, but not least, we are happy to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Puerto de Santiago, we are really proud of our location with the wonderful views over Los Gigantes cliffs and some of the best local restaurants around us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards, Maribel Sanjuán de Caso Guest Experience Manager
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我们在巴塞罗圣地亚哥酒店度过了愉快的假期时光。在我们庆祝13周年之际,给我们最大惊喜的不是房间里的一瓶卡瓦酒而是前台的热烈欢迎。优质的服务,带有热水浴缸以及可以观赏到壮丽景色的干净房间。食物品种繁多、好吃,工作人员也很热情、乐于助人。 泳池区非常棒,设有日光浴床,可以看到海洋和悬崖的壮丽景色。唯一令我们感到失望的是水疗,水疗循环池的一些功能坏了,我们无法预订情侣按摩。总的来说,我们度过了一个美好的假期,参观了许多美好的地方,吃到和喝到了美味的食物和饮料,最重要的是我们享受了一次轻松愉快的住宿,并留下难忘的回忆。强烈推荐 !
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回复来自Barcelo Santiago的Director de Relaciones con ClientesGEM B
2019年4月25日已回复
Dear guest, First and foremost, Happy Belated Birthday! Thank you for choosing to spend such an important event with us at Barceló Santiago, where our goal is to make our home feel like yours We are really sorry to read that you could not have had the couple massage due to non-availability and the problem you mentioned about the hydrotherapic circuit. That is not our standard procedure and it would be transferred to the corresponding department. On the other hand, our staff welcomes each guest with the Barceló spirit and strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us. We are also very pleased to read your complete satisfaction with the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Last, but not least, we are glad to read that you enjoyed the beauty of our pool area, where you can enjoy the wonderful views over Los Gigantes cliffs and La Gomera island. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Maribel Sanjuán de Caso Guest Experience Manager
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总体上来说的话我们在这家住得很好,也很高兴选择了这家酒店。对我来说印象特别深刻的有三点:首先是工作人员努力确保客人玩得开心,任何事情都无须等待;其次,全包服务真的超值的,附加费完全可以忽略不计;最后,地理位置很理想,场地也很漂亮,走的时候心里还是满满的满意~之后,我们在Adeje一个更贵的地方住了两晚,Adeje是个人气蛮高的景区,所以这个价格应该算是正常的。但是个人觉得Barcelo的服务、吃的东西和风景绝对都比这家好,性价比也更高。
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与 Barcelo Hotels & Resorts 合作收集的点评
回复来自Barcelo Santiago的Director de Relaciones con ClientesGEM B
2019年4月25日已回复
Dear guest, Thank you very much for sharing this great review of your recent stay at Barceló Santiago. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are thrilled you enjoyed your All-Inclusive type of meal plan, allowing our guests to take advantage of our different bars and restaurant throughout the day and are grateful for your highlight on the quality of the products and drinks including in its board Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Last, but not least, we are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Tenerife, we know we are privileged for having these wonderful views over Los Gigantes cliffs and La Gomera island. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards, Maribel Sanjuán de Caso Guest Experience Manager
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我们在2月中旬在这里度过了非常棒的十天,气温在20到29℃之间。非常棒的放松氛围,食物非常美味,员工非常优秀。极力推荐,我很乐意以后在这个时候再去一次。
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回复来自Barcelo Santiago的Director de Relaciones PúblicasGEM B
2019年2月27日已回复
Dear Guest, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Santiago was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. At Barceló we know that meals are an important aspect of our guests' overall holiday experience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Last, but not least, we are delighted to know that you enjoyed our wonderful weather and our wonderful views towards the cliffs of the Giants and that you were delighted with the spectacular sunsets that can be observed every day. We are very lucky to be located in this magical area of the island. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards, Maribel Sanjuán de Caso. Guest Experience Manager.
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价位
US$104 - US$232 (基于标准间的平均价格)
其他名称
barcelo santiago hotel puerto de santiagobarcelo hotel santiagobarcelo puerto de santiagobarcelo santiago tenerife
位置
西班牙加纳利群岛特纳里夫圣地亚哥港
客房数量
406
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