回复来自圣思雅瑶亚岛Spa度假酒店的Guest Services / Front OfficeCustomer Service Center Santhiya Resorts and Spas
2023年10月4日已回复
Dear Z7268TErichardz, Thank you for sharing your recent experience staying in our Supreme Deluxe Sea View Rooms! We're pleased to hear that you had a spacious and comfortable room, complete with a couch and bathtub on the balcony. We appreciate your feedback about the trees affecting the view, and while there might be some differences compared to luxury hotels, we're thrilled that you found our resort's atmosphere to be great with excellent value for money. It's wonderful to know that you found our restaurant prices reasonable and that the teak atmosphere in the rooms, restaurants, and public areas added to the overall ambiance of your stay. The various facilities and amenities we offer throughout the resort, including the gym, main swimming pool, and SPA, are designed to provide a well-rounded and enjoyable experience. We're delighted that you enjoyed the beautiful scenery and found it suitable for relaxation. Thank you for the special mention of Chantara, our main restaurant, and your praise for the delicious food and wine list. Nampan's professionalism and polite service are greatly appreciated, and we're pleased that he was able to enhance your dining experience. Thank you for choosing to stay with us, and we hope to welcome you back for another wonderful stay in the future! Respectfully yours, Customer Service Center Santhiya Koh Yao Yai Resort & Spa
回复来自圣思雅瑶亚岛Spa度假酒店的Guest Services / Front OfficeCustomer Service Center Santhiya Resorts and Spas
2023年9月5日已回复
Dear xip2016, Thank you for sharing your experience at the hotel! It's wonderful to hear that you found the hotel beautiful and stylish, with its warm wooden structure adding to its charm. The friendliness of the staff and their willingness to go above and beyond to accommodate your requests is a testament to their dedication to guest satisfaction. It's great to know that they helped you make the most of your fishing experience, even when the weather didn't cooperate. The fact that they guided you to buy fishing tools locally and assisted with processing your catch shows their commitment to ensuring you had a memorable time. Your observation of the hotel's attention to detail, from the carved beams and painted pillars to the small touches that reflect Thai style, highlights the thought and effort put into creating a unique and immersive experience for guests. A rich and satisfying breakfast selection is always a plus, and it's wonderful that it meets your expectations. Lastly, it's heartening to hear that your check-in experience was excellent and provided a delightful alternative to the rainy weather. Thank you for sharing your positive feedback, and we hope to welcome you back for more great experiences in the future! Respectfully yours, Customer Service Center Santhiya Koh Yao Yai Resort & Spa
回复来自圣思雅瑶亚岛Spa度假酒店的Guest Services / Front OfficeCustomer Service Center Santhiya Resorts and Spas
2023年9月4日已回复
Dear osbleu, Thank you so much for taking the time to share your wonderful experience at our resort, and for choosing to return for a second visit! It's great to hear that you appreciate the unique Thai-style wooden structure and all the amenities the hotel has to offer. It sounds like Santhiya offers a comprehensive range of activities and facilities for guests to enjoy, from the spa, restaurants, and children's activities to Muay Thai gyms and Thai cultural experiences. Your mention of the enthusiastic staff reflects positively on the hotel's commitment to providing excellent service. The panoramic mountain and sea views from every room, as well as the infinity pool and breakfast room, must have made your stay even more memorable. It's fantastic that you found the hotel to be a great value for money, and it's reassuring to know that there are convenient options nearby for essential items like diapers and children's beach toys. It's lovely to know that you gave a special shout-out to Orly from the breakfast department and MAR from the SPA department. Acknowledging the staff members who made your stay exceptional is a thoughtful touch. Once again, thank you very much for your positive comment and we look forward to welcoming you back here as our special guest soon, or you may visit our Santhiya Resorts & Spas - in Koh Phangan, Koh Chang or Phuket-Natai. Respectfully yours, Customer Service Center Santhiya Koh Yao Yai Resort & Spa
回复来自圣思雅瑶亚岛Spa度假酒店的Guest Services / Front OfficeCustomer Service Center Santhiya Resorts and Spas
2023年8月15日已回复
Dear Explorer41178666922, Thank you so much for your continued loyalty and for choosing to stay with us for the sixth time! We are truly honored to have been your chosen hotel for so many of your trips over the years, and we're thrilled to hear that you have consistently enjoyed your stays with us. Your commitment to returning to our hotel, even after the challenging times brought about by the epidemic, warms our hearts. We can't express how much we appreciate your support and your kind words. It's fantastic to know that our pool villa has left such a positive impression on you. We agree – it's a wonderful choice for a luxurious and relaxing experience. We'll make sure to reserve it for you on your next visit to ensure you continue to have an exceptional stay. Your recommendation means a lot to us, and we can't wait to welcome you back once the situation allows. In the meantime, if there's anything specific you're looking forward to experiencing or if you have any preferences for your upcoming stay, please don't hesitate to let us know. We're here to make sure your seventh visit is just as memorable as the previous ones. Thank you again for your ongoing support and for being a part of our extended hotel family. We look forward to seeing you again soon. Until then, take care and stay safe! Respectfully yours, Customer Service Center Santhiya Koh Yao Yai Resort & Spa
回复来自圣思雅瑶亚岛Spa度假酒店的Guest Services / Front OfficeCustomer Service Center Santhiya Resorts and Spas
2023年7月14日已回复
Dear GrandTour34786325713, Thank you so much for your glowing review and for recommending our hotel! We're thrilled to hear that you had an invincible sea view and found Building 4 to be conveniently located near the breakfast restaurant and infinity pool. It's fantastic that you took advantage of our package on the official website, which included round-trip transfers, and found it to be super cost-effective. We strive to provide value for our guests and make their stay as convenient as possible. We're glad to hear that the hotel service was considerate and that our staff was busy and efficient. We believe that attentive service plays a crucial role in creating a memorable experience, and we're delighted that we met your expectations. It's great to know that you enjoyed the beach, restaurants, and massages available at the hotel. We aim to provide a range of amenities and services to ensure our guests have a relaxing and enjoyable stay. We understand that the road being built may have caused some inconvenience, but we're glad that you're looking forward to visiting again once the repairs are complete. We appreciate your understanding and patience during this time. It's wonderful that you found the island to be quiet and beautiful, and that you had the opportunity to witness the charming sight of small fish in the water at the pier at night. These moments create lasting memories, and we're delighted to have been a part of your pleasant stay experience. Once again, thank you for your recommendation and for sharing your positive feedback. We look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can assist you with, please feel free to let us know. Respectfully yours, Customer Service Center Santhiya Koh Yao Yai Resort & Spa
Ja, das ist korrekt. Aber nur im Saaitara Restaurant, in welchem das Frühstücksbuffet aufgebaut wird. Der Boden ist aber ganz angenehm um Barfuss darauf zu gehen und ausserdem wird grossen Wert auf Sauberkeit gelegt. Es ist also kein Problem. Das Restaurant befindet sich ganz oben auf dem Hügel.
Yes, we had the same problem. We used the authorization form, there were no issues. We booked the boat transfers later and then the credit card worked online.
