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薄荷岛豪华度假酒店 (达瑙市)
BE Grand Resort, Bohol

272 条点评
在5家达瑙市酒店排名第2
旅客 (576)
泳池和海滩 (73)
视频 (1)

关于

在 邦劳岛 的 5 家酒店中排名第 2
地点
卫生与卫生
服务
优惠度
酒店设施
游泳池
客房服务
免费停车
餐厅
酒吧/大堂
Spa
免费高速WiFi
含早餐
有健身房的健身中心
会议室
会议设施
儿童池
儿童活动 (适合儿童/家庭)
公用Wifi
室外游泳池
宴会厅
干洗服务
接驳车服务
提供上网服务的商务中心
提供早餐
无烟酒店
机场接送
残障通道
洗衣服务
门房服务
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客房特色
小吧台
空调
套房
家庭房
无烟房
无障碍客房
酒店信息
酒店星级
酒店风格
风景优美
迷人
酒店链接
访问酒店网站
272 条点评
7问答
0 个房间贴士

点评

旅行者评分
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  • 87
  • 24
  • 17
  • 23
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回复来自薄荷岛豪华度假酒店的Resort Managerbehotelsandresorts
回复时间:昨天
Dear abc1232672, I am so sorry for the services you experienced during your stay with us. Please know I have spoken to our front office team and I fully understand the lapses on our end in failing to communicate with you the room arrangements properly. I am very sorry that we were unable to provide you with the services that should have been delivered to make your holiday with us pleasant and comfortable. Rest assured that this will not recur. If there is anything at all I can assist you with, please feel free to e-mail me at any time at pearl-lorraine.yang@beresorts.com. Yours sincerely, Pearl Lorraine Yang Resort Manager
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当你预订别墅住宿的时候,真是物超所值,整体感觉都是太棒了!每个别墅都有一个私人通道去往游泳池。整体服务很好,几乎每一个你心血来潮的要求都能满足。在迷你酒吧可以无限畅饮、还有迎宾饮料、夜床服务和免费小吃(我喜欢绿芒果蘸咸鱼酱),还配有一个咖啡机。厕所很不错,房间又大又豪华。早餐很棒,在我心中能排进前十名。咖啡馆和餐厅都不错(尤其是鸡翅很好吃!),工作人员给我们安排好了机场接送和城市旅游。强烈推荐这家酒店,一切都很好。
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回复来自薄荷岛豪华度假酒店的Resort Managerbegrandbohol
回复时间:3周前
Dear Katherine, Wow! Three thumbs up is a new record! Thank you for your humbling review. We are ecstatic to read that you had an amazing time during your stay at The Villas! Thank you so much for the recommendation. We all enjoyed reading your review, Katherine. We are looking forward in welcoming you again as the the pleasure is all ours! Yours sincerely, Pearl Lorraine Yang Resort Manager
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服务态度非常好,本来住301但是房间有点小脏乱二话不说直接帮我们把房间换成512,饭店人员看到都会主动打招呼,美中不足的是吃不惯他们的食物。
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回复来自薄荷岛豪华度假酒店的Resort Managerbegrandbohol
2019年4月10日已回复
Dear 柏瑋 賴, Thank you for sharing your candid review during your most recent stay with us. We are happy to know that your overall stay was pleasant and we thank you for acknowledging our team associates who are always on-hand to ensure you are taken care of. Please know that I have taken note of your concern in regards to the housekeeping. My sincerest apologies for the inconvenience this caused. Thank you,once again, for sharing this with us. Your feedback is very important to us all. We hope to welcome you back again. Yours sincerely, Pearl Lorraine Yang Resort Manager
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抵达的时候被这里的位置所深深折服,超级棒,虽然没有沙滩,但是我们很喜欢游泳池,另外还有一个不太好的方面就是,每一家餐厅上菜速度都比较慢,五分之四的餐厅都使用同样的菜单,但这里的设施很好很干净,强烈推荐入住这里。
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回复来自薄荷岛豪华度假酒店的Resort Managerbegrandbohol
2019年4月9日已回复
Dear Kimberly, Thank you very much for your candid review! We are glad to hear that your stay at the resort was overall pleasant and our location was to your liking. We thank you for sharing with us your dining experience and please know that this has been relayed to our department head to ensure that quality and speed of service are improved. We are currently working on upgrading our menu, as well, for a more diverse choices for our restaurants. My sincerest apologies for these inconveniences, Kimberly. We truly appreciate your taking the time in writing about your stay. It was truly a pleasure having you and we look forward in welcoming you once again! Yours sincerely, Pearl Lorraine Yang Resort Manager
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check in时柜台人员无交还护照 第一晚浴室无热水,反映柜台后换了房间依然无法解决问题, 第二天一早浴室的水是浊黄色的,当下立即到柜台反应,但也无法解决问题 住饭店无法洗澡也无法梳洗,觉得像是花钱来受罪 且饭店押金2000/晚,相较于其他饭店也收取较高 退房时也无法及时刷退 极度不好的住宿体验
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回复来自薄荷岛豪华度假酒店的Resort Managerbegrandbohol
2019年3月20日已回复
Dear shuchu1114, Our sincerest apologies for the experience you had during your stay with us. We are currently checking on what transpired to ensure that this does not recur. I would like to hear more about the details and would highly appreciate if you can email me directly at pearl-lorraine.yang@beresorts.com. Your feedback is very important to us and we would like nothing more than to ensure your stay is seamless and ensure this incident does not happen again. We hope to hear from you soon. Yours sincerely, Pearl Lorraine Yang Resort Manager
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价位
US$104 - US$295 (基于标准间的平均价格)
位置
菲律宾维萨亚斯保和省邦劳岛Panglao达瑙市
客房数量
208
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