回复来自Ocean Village Club的Manageroceanvillageclubkeny
2019年10月21日已回复
Thank you for a great review, after such an extreme safari this is definitely the place to stop, take a breath, chill and re charge the batteries and we are delighted we were allowed to pamper you a little and feed you well so your are refreshed and ready for the next part of your journey.
回复来自Ocean Village Club的Manageroceanvillageclubkeny
2019年9月30日已回复
Thank you for taking the time to review us. We are happy you enjoyed the hotel and the staff took care of you and the unwanted wildlife so effectively. The monkeys are entertaining but they can be little devils if encouraged. Obviously disappointed to take such harsh criticism of the food, which we work hard and making interesting and tasty. You however do make a point, we did used egg noodles and not rice noodle that night in the Pad Thai. It is harsh to judge our food as "terrible" on a bowl of noodles, but since you chose never to have dinner with us again it is essentially what you did. In this day and age with so many food programs on daytime TV and everyone being so easily a "foodie" it is a surprised that you feel so many of our guests who have enjoyed the food are ignorant about food and have a common palates. We are sorry you were not able to use the heading just "exceptional"
回复来自Ocean Village Club的Manageroceanvillageclubkeny
2019年9月24日已回复
Thank you very much for a very nice review. We are not sure what prompted you to write after a while but we are very glad you did and that you enjoyed your stay with us so much. The beach vendors can be quite persistent so we are especially glad that our security personnel made you feel safe and everyone else welcome.
回复来自Ocean Village Club的Manageroceanvillageclubkeny
2019年9月20日已回复
Thank you so much for a really enthusiastic and lovely review. Thank you also for your recommendation. Everyone here just want to see our guests having a great time.
回复来自Ocean Village Club的Manageroceanvillageclubkeny
2019年9月20日已回复
Thank you very much for your kind review. We do have to point out that we do not use instant coffee but a local blend of Arabica Coffee. Maybe we need to look at how we brew the coffee or possibly a more robust blend. We agree with you that it is not acceptable to serve bad coffee in Kenya. We will have to look carefully at that. Thanks for the feed back.