Sonja G,
Thank you for your feedback and our sincere apologies for any challenges you experienced. I would like to look into this matter further however you will need to provide me with specifics concerning your reservation information and the names of the team members you spoke with about this situation. My email address is jim.thibodeaux@Hilton.com. I can assure you that rude or unprofessional behavior will not be condoned here. Awaiting your reply.
Jim Thibodeaux
Executive Manager
Hilton New Orleans Riverside