非常感谢. Thank you for coming and thank you for writing this review. We wish you good luck and lots of pleasant experience in your travelling!
Thank you so much for your review! I will surely translate it for Hien. Have a wonderful day!
Thank you for coming for a massage at Botanica Spa. It is a pity you did not like the massage. Thank you for letting us know.
May I please explain the principles of handling such situations at the reception. A massage is a person-to-person thing and it happens that some guests like most of all and other guests do not like the same therapist. The second happens very seldom, but we have to live with the fact that it does happen. We strongly recommend that you don't hesitate to stop the massage and talk to the reception right away. The feeling of "it's not what I expected" usually comes within the first 5-10 minutes of the massage, if it does. We will in this case do our best to keep you happy. First of all we will find another therapist for you and/or change the type of massage. If you do not want that - we will stop the massage and you won't be charged. However, if you complain about the massage after having completed the whole treatment, the reception is instructed not to give a refund.
The manager wanted to do what she could to save your day. She asked you what you would like to change for your next massage and she gave you our favorite tea as a present. I hope you will enjoy the tea, because the date on the package is the production date. The tea is good for another 12 months after it had been packed.
We are sorry once again for not being able to provide a happy and relaxing time for you, which is our goal. We would really love to have a chance to change your impression. I'm sure, that knowing your taste for a more gentle massage now, we will find the right therapist for you, who will apply less pressure. Wishing you all the best,
Dear AvisitoRinTown! Thank you very much for coming to Botanica Spa. We are happy to know that our chiropractor helped you and that you can recommend us as a professional massage place. We wish you strong health, lots of fun traveling in Vietnam and hope to see you back in Mui Ne some day.
按的不错特别是芦荟的 刚开始进去的时候很强 他是全身的按摩喔 外加脸部帮你敷脸 吃纯芦荟的喔 来这边就是推荐 要用芦荟按摩
非常感谢你！Aloe Vera is very healthy indeed, fully agree. Thank you for recommending it. It is a pleasure to know that you enjoyed this treatment at Botanica Spa. Wishing you a nice holiday and hoping to see you again,
非常感谢你！Thank you very much for taking time to recommend us. It is a pleasure to know that you enjoyed Aloe Vera treatment. Thank you for coming to Botanica Spa. We hope to see you again.
Wishing you all the best,
Dear Ben M,
Thank you very much for your kind review. It is so pleasant to know you think Botanica Spa is the reason to come to Phan Thiet. I would add, if I may, that Phan Thiet is also famous for kitesurfing. It's an excellent spot to surf and learn. This fact brings many visitors here and makes people stay...
Thank you for pointing out the things we can do better. We have fixed the music in the manicure room and talked to all the therapists so they remember to control the pace of massage. There is indeed the tendency of going too fast and intensive, and we are constantly working on it.
We wish you all the best in the New Lunar Year. Have a great celebration and lots of fun!
With Best Regards,