Thank you for staying with us.
We are disappointed that your experience did not match your expectations.
We were unaware that a wardrobe in one of the five private rooms in the cottage dormitories was broken. We have just sent our maintenance staff to check all of those rooms to make sure that any broken wardrobe is immediately repaired and we have asked our housekeeping staff to try to determine why there was an unpleasant odor emanating from the bathroom.
Although your room has a separate door and bathroom, the private rooms in the cottages are part of our shared dormitory accommodations. That is the reason that the price for those rooms is very reasonable and is much lower than the prices for our bungalows and economy rooms, which are separate units that are completely private. As you paid very little money for your accommodations with breakfast and considering all the facilities and services we offer, I'm not quite sure what more we could have done to make you feel that 'the money was (not) really worth it'.
We do offer kitesurfing training and rentals during the windy months between November and April, however, the beachfront is large enough that those guests who wish to swim may do so. After April and before November, there is no kitesurfing, so our entire beach is used by swimmers.
Unfortunately, Vietnam does have a garbage problem. Like people in most developing countries around the world, Vietnamese are not educated about the proper disposal of their garbage and they drop it anywhere they happen to be when they are finished using bottles, cans, wrappers, etc. This phenomenon is particularly detrimental when it occurs in the ocean. All the fishermen throw their used plastic, styrofoam, rubber, fishing nets, etc. overboard. Besides having a deleterious effect on the environment and sea life, this garbage is constantly washing up on shore. We do have staff whose job it is to pick up anything that clutters the beach at our resort, but we are unable to clean the entire five kilometer-long Ganh Beach.
这个度假村很不错，而且在沙滩上来讲价格很合理。 度假村每天早上仔细清理自己的海滩。 但是要注意，这个度假村位于美奈最偏远的地方，这意味着沿海岸线的地区存在着极严重的垃圾问题。 对于游客来说，是一个很大的问题，看到这些垃圾非常难过。 希望这里的度假村将开始解决这个问题，不仅清洁自己的海滩，而且还有整个海滩。 他们在六个月前在美奈中心开始这样做，而且效果很不错。 度假村保护的很好，而且安静。 房间又大又漂亮。 青蛙和蜗牛很容易进入浴室，但这很有趣:-)近距离感受游客较少的美奈当地生活。 靠近红沙丘，可悲的是同样有垃圾问题...
Thank you for staying with us Marie.
I'm disappointed, however, that even though your comments were very positive as regards to our resort and the facilities, your rating was low. You indicate that it is because areas of the beach in front of other resorts and the red sand dunes both have garbage, while admitting that the beach at our resort is clean. So you are, in effect punishing us for the fact that our neighbors do not do as good a job as we do.
You also seem to be confused about the location, as you refer to an area that you call "central Mui Ne". The Nam Chau is in Mui Ne, very close to the center of town. I believe that you mean the tourist area in Ham Tien ward. The businesses there use the name Mui Ne for marketing, so it's quite understandable that you think that they are in Mui Ne. However, Rang Beach, which is where most of the resorts are located, is not in Mui Ne.