优点 - 漂亮的房间（小型套房） - 早餐的卡布奇诺咖啡很棒 - 在酒店前面的免费停车。缺点 - 早餐像一个便宜的两星级酒店提供的。 只有肉食，没有蔬菜。顺便说一句，你必须支付额外的费用，一个煮鸡蛋5欧元和一杯新鲜的橙汁6欧元（见照片）。此外，我发现在早餐时穿着浴袍的人很有耐心。 - 房间里超级慢的WiFi连接。 - 温泉区和游泳池令人失望：设施老旧，破碎的瓷砖，没有桑拿，也没有轻松的气氛。 - 整个酒店闻起来像硫磺味，这是由于在温泉区。 - 总体上佩堤欧罗温泉度假酒店不是5星级酒店。
Dear Mr Tobias,
I want to thank you for taking some of your time to review Petriolo Spa Resort and sharing your experience with other guests.
Atahotels has been following a quality-controlled program and we are very sensitive to the needs of our guests. I regret, therefore, that part of our services has not been matched your expectations and thank you for giving me the opportunity to investigate the causes.
Fortunately, the Petriolo Spa Resort is receiving high approval ratings not only qualitatively, but also for the constant presence of a loyal customer that dedicate themselves to relaxation and well-being, and we are delighted that for the above reason the services and personnel are particularly appreciated.
I thank you for having appreciate the beauty of the room, the quality of our cappuccino served at breakfast in the morning and the free hotel parking.
We regret that you did not enjoy the quality of our breakfast although it is the service that receives the highest ratings. We have a wide choice of food and beverage products available on our buffet breakfast every morning, also eggs, and in order to enlarge our offer we have an extra breakfast menu that ensure dishes cooked on request by our chef.
We do not think that for the above reason our breakfast must be compared to a two star hotel breakfast. Although we respect your opinion we are sure that there is a huge difference between our breakfast and a two star hotel breakfast.
We regret that you found frustrating the presence of people who enjoy breakfast in bathrobe and sleepers. We are a Spa Hotel and we think that this kind of opportunity we give to our guests is an added value for our service, as well as it makes people to feel at their ease with the features of our hotel.
For the same reason we hope that you will understand that the thermal water, with its characteristic smell of sulfur, is the added value of our business, and you must not confuse the natural effects of this element in our thermal water with bad experience in the Spa.
In any case, in a constructive way, we always take the inspiration from the reviews and testimonials of our guests, and we hope that many of them evaluate personally the structure and the exclusive attentions that the Petriolo Spa Resort is able to guarantee.
General Manager – Petriolo Spa Resort
Dear Chris and Mary,
Thank you very much for sharing your experience at the Petriolo Spa Resort with the TripAdvisor community.
I'm glad you enjoyed your stay and the room change. We alway try to do our best to meet our guest needs and I am happy that you mentioned it in your review.
I hope to have you back at our hotel to experience again the Petriolo Spa Resort.
we thank you for your recent stay and for taking your time to evaluate it, this helps us improve our services and meet our guest needs.
We are very sorry that you were not satisfied, even though, your opinion does not coincide with that of many guests we had during the same period of your stay. Anyway, we understand that opinions are personal and everyone perceive service in a different way.
Moreover, we confirm that Room Service is available all day, from 7:30 a.m. to midnight, plus the Bar is open all day.