Hello ballerina1900,

Thank you so much for staying with us and taking the time to leave us your feedback. I can assure you that your comfort and satisfaction are of utmost importance to us and for I am sorry to hear about your disappointment with the hotel's location. I’d like to obtain some additional detail regarding your experience so I have sent you a private message. Also, this feedback will be shared with the appropriate people to ensure our valued guests' needs and expectations are met in the future.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGService

Hi Luke W,

Thank you for taking the time to put in a review and rate your stay us.

It is great to hear from one of our guests. Thank you for pointing out your concerns about the lack of soap dispensers and upkeep of our bathroom. I have noted all your comments and feedback and passed it on to the management and ownership of the property for necessary action. This will go a long way in our effort to provide excellent guest experience in each and every stay.

It is my hope that this experience will not make you think less of IHG and its properties and that you continue to consider our properties for your future lodging needs.

Warm Regards,

Ronald R.
Case Manager
IHGService