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附近酒店
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1 - 6 条点评,共 605 条
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年7月28日的点评

我是白金级会员,曾多次在王子画廊酒店住宿。这是一家高质量的酒店,地理位置很好,但这次入住令人失望。白金会员的认可度为零,入住体验差。在价格上没有一点优势,凯悦会是一个很不错的选择。

感谢 rtw99
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.ca 查看原文
kioicho,东京王子画廊东京纪尾井町豪华精选酒店 的 マネージャー,回复了这篇点评2019年8月1日已回复
Google 翻译

Dear rtw99,

Thank you for staying at The Prince Gallery Tokyo Kioicho, and taking the time to write your feedback about our hotel.
First and foremost, we wish to offer our sincerest apologies for causing you disappointment overall and great inconvenience. Your platinum member status is very important to us and we will always recognize the best interest and needs for our valued guest.
We take great pride as a top hospitality hotel and to meet our guest’s expectation. It is clear that we have fallen short of our goal during your recent stay. Therefore, we would value the opportunity to speak with you to learn more about your experience with us to make you next stay flawless. For that reason, it would be much appreciated if you could contact us directly at kioi-frt2@princehotels.co.jp.
Once again thank you for your detailed review and we all are looking forward to hearing from you.

Sincerely yours,

Daisuke Namikata
Senior Manager
The Prince Gallery Tokyo Kioicho

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年6月27日的点评

我不经常写评论,当我写评论时,它们通常是积极的。这次是罕见的例外。不是我自大,我只是希望我预订并支付的房间在我抵达时可以使用。事实上,我还是钛金VIP,使我的房间没办法使用这件事更难以接受。讽刺的是,我的同事们得到了免费的休息室。我什么也没有。而且要清楚,我预订了一个特大号房间,结果只给我一个双床房,是的,双床。在一个更为琐碎的层面上,我要求在结账时通过电子邮件发送我的账单。我的邮件地址已确认,但3天后我还没有收到账单。不知道该建议什么,但我以后会寻找其他的Bonvoy酒店。

感谢 Paul B
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
kioicho,东京王子画廊东京纪尾井町豪华精选酒店 的 Manager,回复了这篇点评2019年6月28日已回复
Google 翻译

Dear Paul B,

Thank you very much for staying at The Prince Gallery Tokyo Kioicho, a Luxury Collection Hotel, and for taking the time to write your invaluable feedback.

We are very saddened to learn that your overall experience at our hotel was disappointing.
Please accept our sincere apologies.
It would be greatly appreciated if you could share the details of you experiences further in order to enhance our service quality.
Please feel free to contact us via “kioi-frt2@princehotels.co.jp”.
We truly hope that you could kindly consider giving us another chance to make amends for your previous stay.

Once again, we greatly appreciate your valuable feedback and hope to better serve you in the future.

Sincerely,


Daisuke Namikata
Senior Manager
The Prince Gallery Tokyo Kioicho, a Luxury Collection Hotel

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年6月5日的点评 通过移动设备发表

酒店超赞。非常现代、干净、漂亮。地理位置绝佳。健身房很好,早餐美味,酒吧也不错。(和其它酒店一样)语言交流是一大障碍所在,因为你(沟通时)要富有耐心。房间很大,就住宿条件而言,价格非常实惠。

1  感谢 Alonlif
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.il 查看原文
kioicho,东京王子画廊东京纪尾井町豪华精选酒店 的 マネージャー,回复了这篇点评2019年6月10日已回复
Google 翻译

Dear Alonlif,

Thank you for staying at The Prince Gallery Tokyo Kioicho. We are glad to hear that you enjoyed your stay with us. I was delighted to read your comment “Very nice hotel”, and pleased to hear you liked our gym, bar and breakfast. I believe that all the other staff will be greatly encouraged by your positive feedback.
As Tokyo is welcoming many more travelers from all over the world, we conduct training to improve our communication ability mainly in English in order to provide much better and anticipating services for our valued guest such as Alonlif. Our aim is to build a great reputation in the hospitality so we will continue to work hard to ensure that our products and services meet the high standards expected of our brand.
Should there be any way that I may be of further assistance to you, please do not hesitate to contact us at your convenience.
Once again thank you for your wonderful review and we all are looking forward to welcome you back on your next stay at The Prince Gallery Tokyo Kioicho.

Sincerely yours,

Daisuke Namikata
Senior Manager
The Prince Gallery Tokyo Kioicho

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2019年5月26日的点评

今次选了这间豪华精选酒店的原因,是因为在网络上口啤一直不错,由于我由东京来的时候,是搭著早机来到,这次入住在这间酒店5日4夜,到达后,酒店已安排好房间给我们,check-in过程很顺利,酒店员工很有礼(要多加赞赏),36楼的大堂很宁静及很有气派,是次入住在35楼既套房,房间大约有950呎,房间布置格局很有特色,客厅与睡房是分开两边的房室,不会阻碍睡房里休息的人,但睡房位置有一点点西斜,中午房间内比较有点闷热啊,还有一个视野很好的浴室,但只有一个单式洗面盘,是这个套房唯一的缺点,房间内有一张超大的双人床,很舒适及好眠,至于景观,也是一望无际的景色。Club Lounge不算太大,但环境舒适及视野都很好。早餐则在35楼"Souten Washoku"及36楼"Oasis Garden餐厅",35楼是吃日式早餐,而36楼则是西式自助,Menu自选款式不错,感觉到厨师的用心及煮得很好,味道也不错,至于其他自助款式食物也是中规中矩,但我个人是喜欢的。还有酒店员工很友善及时常带着笑容给客人,这点也值得一赞。至于,这间酒店唯一的问题,就是入住前与前台的沟通令我有点不满,但在与Asami Matsumoto的沟通后,她很迅速地与客人多加沟通,令我对这间酒店才没有失望,我想在这里感谢她为我们这次入住的安排,因为我们相当满意酒店内内外外的一切啊!

感谢 joanwat416
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为中文,源自www.tripadvisor.com.hk 查看原文
kioicho,东京王子画廊东京纪尾井町豪华精选酒店 的 マネージャー,回复了这篇点评2019年5月27日已回复
Google 翻译

Dear joanwat416,

First, we wish to thank you for recently staying at The Prince Gallery Tokyo Kioicho and share a very warm comment and many photos on Trip Advisor.
Our staff is delighted to know you enjoyed our arrangement for special occasion and our services. We are much honored to know that you had a wonderful stay and I certainly shared your warm comment with our reservation clerk Ms. Matsumoto. It is the best moment for our staff when they receive encouraging comment from our guest such as joanwat416.
We will continue to work hard to offer a memorable and satisfying stay for our guests. Should there be any way that I may be of further assistance to you, please do not hesitate to contact us at your convenience.
Once more, thank you for having taken your time to provide us with your wonderful feedback. We will be more than happy to welcome you back in the near future with us for more memorable stay.

Sincerely yours,

Daisuke Namikata
Senior Manager
The Prince Gallery Tokyo Kioicho

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2019年5月21日的点评 通过移动设备发表

万豪白金会员没可享用行政酒廊,现在只提供西式早餐。其他一如以往,房间设施新,地点交通尚可,房价偏高。

感谢 FAMILYMA
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为中文,源自www.tripadvisor.com.hk 查看原文
kioicho,东京王子画廊东京纪尾井町豪华精选酒店 的 マネージャー,回复了这篇点评2019年5月24日已回复
Google 翻译

Dear FAMILYMA,

Thank you for taking the time to share your feedback with us from your recent stay at The Prince Gallery Tokyo Kioicho, and we do appreciate your continuous patronage to our property.
Please allow us to take this opportunity to clarify the situation. As Marriott Bonvoy launched, the club lounge access is for the guest who book the club floor at the Luxury Collection property since we are cooperating with Marriott international’s instruction, and it is required for all properties to provide consistency as Luxury Collection Hotels in Elite benefit offering.
Your understanding is highly appreciated.
Once again, thank you very much for your feedback and we hope we will have an opportunity to welcome you back in near future.


Sincerely yours,

Daisuke Namikata
Senior Manager
The Prince Gallery Tokyo Kioicho

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