Dear Dreamer22455165527 sama,

Warm greetings from Mandarin Oriental, Tokyo!
Thank you so much for taking the time to share your feedback on your recent stay with us.
We are thrilled to hear that you enjoyed our thoughtful service, the stunning lobby, and the efficient front desk service.
It's wonderful that you found our gym to be both exquisite and practical, and that the breakfast on the 38th floor exceeded your expectations.

However, we sincerely apologize for any shortcomings you encountered on the 37th floor – your feedback helps us identify areas for improvement. We greatly appreciate your kind words and your valuable insights. It was a pleasure having you as our guest, and we hope to welcome you back for another memorable stay in the future.

Warm regards,

Mandarin Oriental, Tokyo

Dear banng0816

Warm greetings from Mandarin Oriental, Tokyo!
Please excuse us for responding in English.

Thank you for sharing your feedback and for choosing to stay at our hotel in Tokyo. We appreciate your continued loyalty over the past decade and apologize for any changes you experienced during your recent visit.

We value your comments and take them seriously as we strive to provide exceptional experiences for our guests. We apologize for not meeting your expectations in several aspects of your stay, and we assure you that your feedback will be utilized as a valuable training opportunity to further refine our service standards.

Regarding the switch from small bottles to larger bottles for the shower products, we are pleased to inform you that this change aligns with our hotel group's commitment to environmental sustainability. We continuously evaluate our practices to minimize waste and embrace eco-friendly alternatives. We appreciate your kind understanding and support in our efforts to contribute to a more sustainable future.

Thank you once again for your feedback and for your continued support over the years. We sincerely hope to have the opportunity to welcome you back in the future, where we aim to provide you with an enhanced experience that surpasses your expectations.

Yours sincerely,

Yoshihito Kaseda
Hotel Manager

Dear wjr0614

Please excuse us for responding in English.

Thank you for taking the time to share your valuable comments about your recent stay with us, both on our online questionnaire and on TripAdvisor. We appreciate your feedback and would like to express our sincere apologies for the disappointment and inconvenience you experienced during your stay.

We understand that we fell short in several areas, including the delayed preparation of the three rooms you requested and the less-than-smooth check-in process you encountered. As a team dedicated to providing exceptional service, we take all feedback seriously and are committed to making improvements, including additional staff training to improve efficiency during busy periods.

Thank you for your understanding. We value your feedback and hope to have the opportunity to provide you with the high standard of service that we are known for in the future.

Sincerely yours,

Yoshihito Kaseda
Hotel Manager