Thank you for your recent stay at the Tokyo Marriott Hotel and for your loyalty to our brand.
We appreciate your patronage and are grateful for your review.
As all members of the staff at the Tokyo Marriott Hotel strive to provide a comfortable and memorable stay to all our guest, we sincerely apologize for not having been able to meet your expectations.
We try to provide upgrades to our loyal members but is does happen that due to high occupancy rate not upgrades can be provided. We regret that this happened to you twice but hope that apart from the lack in room upgrade you did have a comfortable stay with us.
Your comments will be taken into account when discussing ways to improve the guest experience.
We hope that even though we could not provide the desired upgrades, you will come back to the Tokyo Marriott Hotel at some point in the future.
Thank you for your patronage and your honest feedback.
Rooms Operation Manager
Tokyo Marriott Hotel
身为万豪白金会员，这样的品质要收JPY 40,000，完全没那个价值，就算只收JPY10,000也不值得。Marriott Tokyo比courtyard 还差，比全世界我去过的courtyard 还差，全世界来东京旅游朋友不要上当，避免后悔。
Thank you for your recent patronage and for your honest feedback through this review.
We regret to read that the location of our hotel was not convenient for your needs. Although there is a complementary shuttle bus between the Shinagawa station and the building complex in which our hotel is located, we realize the inconvenience of the distance from the station to the hotel for guests who come to us on foot. We will keep exploring ways to make our hotel more easy to access.
We also hope that you are willing to accept our apologies for not making you feel appreciated as a Marriott Bonvoy Platinum Member and for the service in the Executive Lounge not being of a level that you should be able to expect from a Marriott hotel. We are working hard on making improvement by providing additional training to our staff so that they can better understand and respond to the needs of all our guests.
We hope that you allow us to take your review as a chance to improve ourselves and are grateful for this chance. Even though the experience you had this time was less than satisfactory for you, we hope that upon a next visit to Tokyo you will be willing to stay with us again so that we can prove to you that the experience you had is not representative of our normal standards.
Thank you again for you patronage and for your review.
Front Office Manager
Tokyo Marriot Hotel