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附近酒店
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1 - 6 条点评,共 1,090 条
1周前点评 通过移动设备发表

大厅早餐总类丰富多样化,还有现做松饼、法式吐司,非常值得期待!酒廊HH也令人惊艳,很有诚意的餐点!Delux room房间够大,两张Queen bed合在一起的King bed真的好大好舒服哦!

感谢 510yvettey
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为中文,源自www.tripadvisor.com.tw 查看原文
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年6月19日的点评 通过移动设备发表

这是我第二次住在这里,在这两次的经历中,我都感觉到他们在给忠诚的会员升级时很吝啬。这很失策,因为客人有很多酒店可以选择的。

1  感谢 purukms
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
T-Marriott-H,东京万豪酒店 的 Manager,回复了这篇点评2019年6月20日已回复
Google 翻译

Thank you for your recent stay at the Tokyo Marriott Hotel and for your loyalty to our brand.
We appreciate your patronage and are grateful for your review.

As all members of the staff at the Tokyo Marriott Hotel strive to provide a comfortable and memorable stay to all our guest, we sincerely apologize for not having been able to meet your expectations.
We try to provide upgrades to our loyal members but is does happen that due to high occupancy rate not upgrades can be provided. We regret that this happened to you twice but hope that apart from the lack in room upgrade you did have a comfortable stay with us.
Your comments will be taken into account when discussing ways to improve the guest experience.
We hope that even though we could not provide the desired upgrades, you will come back to the Tokyo Marriott Hotel at some point in the future.

Thank you for your patronage and your honest feedback.

Yours Sincerely,

Yuki Sakurai
Rooms Operation Manager
Tokyo Marriott Hotel

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年5月10日的点评

非常好的酒店,环境安静平和。酒店员工很友好,而且乐于助人。餐饮服务也做得非常到位。交通便利,到新川站的班车很多。因为地点在东京市中心外面,所以能坐火车到市区也比较方便。

感谢 Judy H
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
2019年4月19日的点评 通过移动设备发表

地点偏僻,距离品川车站需要走一段路,且近邻快速道路,有点危险。在品川若要选择Marriott系列,宁可选王子樱花塔。

整栋建筑偏旧,而且电梯没有楼层安全管制,随便可以进到任何楼层,不安全!

26楼行政酒廊是个恶梦,没有酒类饮料,所以饮料竟然放在家用冰箱,是家用冰箱!而且脏乱无人管理,吃完的杯盘通通放桌上没人收拾,因为根本没有员工管理,又吵又乱!

这不是日本人管理的饭店!
这不是具有专业管理的饭店!

身为万豪白金会员,这样的品质要收JPY 40,000,完全没那个价值,就算只收JPY10,000也不值得。Marriott Tokyo比courtyard 还差,比全世界我去过的courtyard 还差,全世界来东京旅游朋友不要上当,避免后悔。

感谢 frankhI4450DQ
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为中文,源自www.tripadvisor.com.tw 查看原文
T-Marriott-H,东京万豪酒店 的 Front Office Manager,回复了这篇点评2019年4月20日已回复
Google 翻译

Thank you for your recent patronage and for your honest feedback through this review.

We regret to read that the location of our hotel was not convenient for your needs. Although there is a complementary shuttle bus between the Shinagawa station and the building complex in which our hotel is located, we realize the inconvenience of the distance from the station to the hotel for guests who come to us on foot. We will keep exploring ways to make our hotel more easy to access.

We also hope that you are willing to accept our apologies for not making you feel appreciated as a Marriott Bonvoy Platinum Member and for the service in the Executive Lounge not being of a level that you should be able to expect from a Marriott hotel. We are working hard on making improvement by providing additional training to our staff so that they can better understand and respond to the needs of all our guests.

We hope that you allow us to take your review as a chance to improve ourselves and are grateful for this chance. Even though the experience you had this time was less than satisfactory for you, we hope that upon a next visit to Tokyo you will be willing to stay with us again so that we can prove to you that the experience you had is not representative of our normal standards.

Thank you again for you patronage and for your review.

Sincerely,

Yuki Sakurai
Front Office Manager
Tokyo Marriot Hotel

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年3月31日的点评 通过移动设备发表

我觉得这个酒店有点旧,但是我在这里总是得到非常好的招待。和我互动过的所有员工都很友善、很乐于助人,而且他们英语都说得很棒。世界上绝对还有更好的万豪酒店,但是这家会一直是我最喜欢的万豪酒店之一。不过,如果它们有自己的健身房的话,那将会很完美…

感谢 mnd004
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
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