Thank you for sharing your experience and for your four star rating following your visit to Matfen Hall. I’m saddened having read your review that Matfen Hall may not have been the most appropriate venue for you given the purpose of your stay. I always take guest feedback very constructively in the interest of shaping our marketing material, offering and level of guest care. That being said, I’m not immediately sure what I’m able to take from your review in terms of learnings in order to better any of the above facets.
Our location in proximity to Hadrian’s Wall is around two miles, as you have stated. This information is widely available to any of our guests both prior to and after arrival. We include an interactive map on our website that is powered by Google map data.
Due to our rural location, many of the surrounding roads are ‘B roads’. Some do have footpaths alongside but, as I’m sure you’d expect, many don’t. Our reception and concierge team are able to advise on public transport options or to arrange for private transport to many of the nearby Hadrian’s Wall sites, for guests who would prefer not to walk.
I can appreciate your comments relating to our pricing when compared with many independent B&Bs in the local area. I think that it’s important to keep in mind that we have so much more to offer in terms of guest facilities than most of the aforementioned B&Bs; Three distinct restaurant areas - one of which boasts two AA rosettes, a fully equipped Spa & Leisure centre, 24 hour housekeeping, room service and portering facilities, four star room amenities, complimentary high speed Wi-Fi, a 27 hole golf course as well as beautiful, historic, hotel public areas for our guests to explore, relax in and enjoy. With all of this in mind, we do continually monitor and review our accommodation pricing to ensure that we have an attractive and competitive set of rates, in line with other four star venues in the county.
I do hope that you enjoyed visiting our beautiful county and had the chance to take in the history of Hadrian’s Wall. I hope that you’ll think of us for your next visit and enjoy all that we have to offer here at Matfen Hall.
Peter J Dawson
Matfen Hall Hotel, Golf & Spa