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1 - 6 条点评,共 1,702 条
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2017年11月3日点评 通过移动设备发表

上个月,我跟丈夫(需要适应这样的称呼)在这个酒店结的婚,那是最好的时光,远远超出我们的预期。从始至终,都很完美,每个细节都计划得很好。他们所做的一切都跟我们预想的一样,我们的客人非常满意。我得特别感谢维克托瑞亚,她一直帮我组织这个盛大的日子。皮特(当天值班经理)也很棒,非常友善。那天所有员工都很棒,真是太谢谢你们了。感谢该酒店给我们留下今生难忘的回忆。

2  感谢 Scenic738784
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2017年9月19日点评

路虽然平,但是对于计划每天都徒步游览哈德良长城的我来说,这额外的两英里路程确实太费力。这里适合高尔夫运动,但是进行其他活动的话,距离太远。去酒店的路很危险,没有开辟专门的步道,价格相对当地其他客栈简直是天文数字。不幸的是,我酒店订得太迟,没能订到我中意的Robin Hoods客栈。

感谢 Donald H
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
PeterJDawson,Matfen Hall 的 Operations Manager,回复了这篇点评回复时间:2017年9月20日
Google 翻译

Dear Donald,

Thank you for sharing your experience and for your four star rating following your visit to Matfen Hall. I’m saddened having read your review that Matfen Hall may not have been the most appropriate venue for you given the purpose of your stay. I always take guest feedback very constructively in the interest of shaping our marketing material, offering and level of guest care. That being said, I’m not immediately sure what I’m able to take from your review in terms of learnings in order to better any of the above facets.

Our location in proximity to Hadrian’s Wall is around two miles, as you have stated. This information is widely available to any of our guests both prior to and after arrival. We include an interactive map on our website that is powered by Google map data.

Due to our rural location, many of the surrounding roads are ‘B roads’. Some do have footpaths alongside but, as I’m sure you’d expect, many don’t. Our reception and concierge team are able to advise on public transport options or to arrange for private transport to many of the nearby Hadrian’s Wall sites, for guests who would prefer not to walk.

I can appreciate your comments relating to our pricing when compared with many independent B&Bs in the local area. I think that it’s important to keep in mind that we have so much more to offer in terms of guest facilities than most of the aforementioned B&Bs; Three distinct restaurant areas - one of which boasts two AA rosettes, a fully equipped Spa & Leisure centre, 24 hour housekeeping, room service and portering facilities, four star room amenities, complimentary high speed Wi-Fi, a 27 hole golf course as well as beautiful, historic, hotel public areas for our guests to explore, relax in and enjoy. With all of this in mind, we do continually monitor and review our accommodation pricing to ensure that we have an attractive and competitive set of rates, in line with other four star venues in the county.

I do hope that you enjoyed visiting our beautiful county and had the chance to take in the history of Hadrian’s Wall. I hope that you’ll think of us for your next visit and enjoy all that we have to offer here at Matfen Hall.


Peter J Dawson
Operations Manager
Matfen Hall Hotel, Golf & Spa

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2017年8月31日点评 通过移动设备发表

超赞!酒店非常漂亮,我来这儿参加周末的婚宴。SPA非常赞。一到达酒店员工就递上了毛巾,沐浴室配备各种梳妆用品。除了住宿外,可以无限次免费使用SPA(除非游泳池正在授课,即便如此,客人仍可以使用其它地方)。房间非常舒适、温馨。员工热情、友好。他们帮助我们一位年长、行动不便的亲戚,允许我们重新暂时挪动家俱,将座位更靠近门口边,竭尽全力地满足我们的需求。婚礼举办的很成功。我相信自己还会再来酒店入住的。

感谢 crazygirl93
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
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2017年8月6日点评 通过移动设备发表

住宿时间:2017年8月,结伴旅行
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2017年8月5日点评 通过移动设备发表

住宿时间:2017年8月,情侣游
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2017年8月3日点评

  • 住宿时间:2017年7月,情侣游
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