整体上住的很舒适，房间空间大，有长桌可以使用，有电热水壶的话，会更加分，对于亚洲人而言，喜欢喝温热水，尤其秋冬，服务人员很亲切、有耐心，但早餐让我很失望，自助式没有公匙夹食物，松饼机没有写使用方法，需要烤几分钟，被我烤焦了，炒蛋、小松饼放在保温锅内，吃起来却是冷的，也是没有放公匙让客人使用，为了干净卫生，每夹一道菜，我就必须拿另一个干净的叉子，我不认为这跟疫情有关，我常在各地住ibis,从没发生过这种事！这次选择住离市区远的饭店，主要是为了早餐，想说早餐应该会比市区两家ibis好吃，没想到让我超失望，最起码炒蛋，小松饼必须是热的吧！尤其10月这种冷天气！
Dear athenabt02,
Thank you for the positive review as well as for your feedback concerning our breakfast. We will kindly check our buffet again and take care that the dishes will be hot enough till the end. We don't put any cutlery for the cold plates and advise our guests to use their own only for security reasons. Concerning the kettle, you can always borrow one from the reception. Here we also advise our guest to ask for a support in case of any needs.
It's our hope to see you again very soon.
Sincerely,
S. Samil Benli – General Manager
这是一家超赞的酒店，位置就在圣哥达隧道前，这使我们一大早就有机会在交通堵塞前通过隧道。我们的汽车和行李一起放置在酒店下面的停车场里，停车场的收费也还可以接受。
Dear R7484MQrobh,
Thank you very much for posting your thoughts on Tripadvisor. We are happy to see that you had a good stay and hope also a good rest.
If you plan to make a stop during your journey back home, we will be very pleased to welcome you again in our hotel.
Best Regards,
S. Samil Benli - General Manager
干净、礼貌和专业，从克林斯到卢塞恩的老城区大概要花20分钟。你确实可以免费乘坐当地的火车和巴士，很方便。大概坐十分钟巴士到皮拉图斯山。虽然不是很多，但那里也有些不错的餐馆，附近还有麦当劳。在路边有很多漂亮的花和花园，都是当地人在维护，你可以在其中走走，享受美景。
Dear Philip L,
Thank you very much for choosing us and for sharing your experiences in our hotel on Tripadvisor. It is nice to hear that you felt comfortable whilst staying with us and enjoyed our beautiful city.
We very much hope that we can welcome you again at the nearest future.
Best Regards,
S. Samil Benli - General Manager
我们旅行一部分的时间住在这里。酒店很漂亮，很新，房间是现代风格的，非常干净和宽敞。我们很享受在这里住！此外，建议您去这家酒店附属建筑背面的小烤肉餐厅。
Dear operadiva02,
Thank you very much for sharing your compliments and your very positive experience on Tripadvisor. We're delighted to see that we could provide you an enjoyable stay.
If you plan to visit Switzerland again, we will be very happy to welcome you again in our hotel.
Best Regards,
S. Samil Benli - General Manager
我们因为是宜必思酒店而通过代理商预定了我们的住宿，但它只在室内设计上很好看。酒店没有饮用水设施。没有热水水壶，没有玻璃杯。在酒店里，台扇看起来很差劲。我们甚至都不会把它放在家里。没有空调，最糟糕的是早餐区是自助服务。吃完饭后，我们不得不把自己收拾盘子。出去度假时到底有谁想干这种工作？我们住在酒店，所以我们不需要工作，我们可以休息。服务和设施很差。税收高，丝毫不热情好客。优点:员工很好，很有礼貌。室内装饰非常好。位置很好。在酒店其余的一切都不好
Dear Vivek Saurabh S,
Thank you very much for giving your feedback to your recent stay in our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
I would like to use this opportunity to give you some additional information about our hotel.
If our guests request some plates, glasses or another utensils, me and my staff are always ready to provide them with pleasure, as we do not have this kind of amenities in our rooms. Our hotel is a 2-Star chain hotel with defined standards on amenities.
Our breakfast is a self service buffet breakfast like in most of the hotels. But non of our guest has to put away their plates. Most of our guest bring their plates themselves to the trolley, which is thought for use of my breakfast staff.
As i wrote you on another platform, the City Taxes (CHF2.90 per person/night) are defined from the local government of Lucerne. The hotels collect these Taxes from each guest and forward it to the local government. The government provides free ticket for the local transportation for this cost.
Again, I sincerely apologize for the inconvenience caused. I hope you haven't lost the trust you've shown in our organization and you will give us an opportunity to serve you better in the future.
Sincerely,
S. Samil Benli - General Manager
