非常漂亮的一家酒店，服务也好，整体满意 - 苏梅岛拉瓦娜安纳塔拉度假酒店

Dear yandang1004,

Thank you very much for sharing your wonderful feedback with us! We are delighted to hear that you enjoyed your stay at Anantara Lawana Koh Samui Resort and that our environment and service exceeded your expectations.

It warms our hearts to know that you appreciated the natural beauty of our surroundings, especially the opportunity to stroll along the beach and admire the starry sky at night.

While we are sorry to hear that you missed out on experiencing our breakfast during this stay, we are thrilled to know that you are already planning your next visit. When you return, we will ensure that your breakfast experience is just as enjoyable as the rest of your stay.

Once again, thank you for choosing Anantara Lawana Koh Samui Resort, and we look forward to welcoming you back for another exceptional stay soon!

Warm regards,

Alexander M Willmann
Executive Assistant Manager

Dear anyadong,

Thank you for taking the time to provide feedback on your recent stay with us. We are glad to hear that you found our team to be enthusiastic and our facilities well-maintained, including the clean and tidy garden, swimming pool, and private beach.

It is equally fantastic to know that you enjoyed the nearby restaurants and the opportunity for snorkeling during low tide, while you found some beautiful corals and fish.

Having said that we sincerely apologize for any inconvenience you experienced during breakfast due to the noise and coffee cup highlighted. While our coffee usually receives very good feedback in terms of quality and taste, we are sorry to learn that it did not meet with your personal preference. Rest assured that our team will review the respective standards, offering a better service moving forward.

Having checked on the SPA towels immediately after receiving your feedback, please know that we could not allocate and failure in our services and are sorry that the offering did not align with your expectations.

Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

Warm regards,

Alexander M Willmann
Executive Assistant Manager

Dear 547196911,

Thank you for taking the time to share your feedback regarding your recent stay at Anantara Lawana Koh Samui Resort. We greatly appreciate your valuable input as it helps us continually improve our services.

We are delighted to hear that you found our resort to be a peaceful oasis amidst the hustle and bustle of the surrounding area. Creating a serene and tranquil environment for our guests is one of our top priorities, and it is wonderful to know that we were successful in providing you with that experience.

Your comments about the resort environment and overall service being very good are truly appreciated as our team takes great pride in ensuring that every guest has a memorable and enjoyable stay, and your positive feedback reaffirms their dedication.

However, we are sorry to hear that you found the breakfast experience to be a bit hectic during peak hours. We apologize for any inconvenience this may have caused. Rest assured that we will review our breakfast service procedures to ensure a smoother and more enjoyable dining experience for all our guests, especially during busy mornings.

Your feedback is valuable to us, and it helps us make the necessary improvements to enhance our guests' experiences. We hope to have the opportunity to welcome you back to our resort in the future, where we aim to provide an even more exceptional stay.

Thank you once again for choosing Anantara Lawana Koh Samui Resort, and we look forward to hosting you again soon.

Warm regards,

Alexander M Willmann
Executive Assistant Manager