Thank you very much for taking the time to share your positive experience. Thank you for highlighting our beautiful location & beach front swimming pools, as well as overall value for money.
I am saddened that you had an unfortunate motorbike accident while on holiday. Indeed it is disappointing for this to happen while on holiday. Many of holidaymakers to Samui opt for motorbike rental as convenient and cheap mode of transport. It is true, however, that driving any vehicle in a foreign country does carry with it an element of risk, therefore we agree that guests should have access to alternative options if necessary. As an alternative, our hotel offers shuttle bus to Fishermans Village & Chaweng Beach at THB50/person/trip. Additionally we are located on Samui Ring Road, where red color Song Taew local bus pass by every 10-15 minutres and can take customers to most highlight spots around the island, pricing roughly THB 30-100 depending on the distance. For a private transport, we always have drivers on stand by. Transport & vehicle rental company located in our lobby will be able to advise best option to the guests.
Thank you again for sharing your experience & wishing you a speedy recovery!
We are looking forward to welcoming you back again in the near future.
我们度过了个愉快的假期。 由于道路大量施工，交通有点忙乱，但这不是酒店的过错。有很美味的早餐，房间是最普通的，但也和你支付的费用对等。 因为我们有两个孩子，所以安排了一个主室，但价格实惠。泳池也很不错。海滩很美，也靠近渔民村。
We are delighted to read that you had an excellent family holiday here at ibis Samui Bophut. It is a pleasure to know you enjoyed your visit and the facilities in our hotel. We look forward to welcoming you back to sunny Samui in the near future, and please don't hesitate to also visit other ibis Erawan Thailand hotels in Bangkok, Hua Hin, Pattaya, Phuket & Krabi.
Thank you very much for staying with us once again, it is always a pleasure to welcome back our loyal guests. I am happy to read that we continue to offer fantastic value for money and that our friendly staff make this resort a success. I will be sharing your kind compliments with Khun Ao & the rest of the team. Your comments will serve as an encouragement to all that our dedication of service from the heart makes a positive difference. Thank you again for your comments, we look forward to welcoming you back on the next 5th visit!
Thank you for the 5 star rating & recommendation. We are happy to read that you had an enjoyable stay with us and look forward to welcoming you back.
Thank you for sharing your experience, please accept my apologies if our economy product did not meet your expectation. It is true that our Standard Rooms are only 21sqm in size, this is however in-line with all ibis hotels worldwide as we offer economy level accommodation at competitively low prices.
We understand that your original reservation by travel agency was made for Standard Room + Extra Bed for the 3rd person. We do have larger 42sqm Family Connecting Rooms available, for guests who seek additional space and comfort. These premium rooms come at additional cost, hence the upgrade fee that was paid at the reception. We sincerely regret that your travel agency did not offer you this option at the time of booking as it would have certainly made your stay more enjoyable from the start.
We sincerely regret that we were not able to meet your expectation. It is our hope that despite this, you had an otherwise enjoyable trip through Thailand. Thank you again for taking the time to share the feedback, we would be delighted to welcome you back to sunny Samui.
Dear Eyal C,
It is a pleasure to read that you had an enjoyable family holiday with us. Thank you for mentioning our daily breakfast buffet and strategic hotel location. We look forward to welcoming you back in the near future!