酒店位置较好,查汶海滩吃饭娱乐都很方便。设施很温馨,感觉很舒适,离海滩也很近。,因此整个酒店感觉人不多,很清静。唯一感觉不太舒服的就是,一开始入住的时候,有个房间味道不好,酒店解释是灭蚊水的味道,但其他房间没有,后来过了一晚换了一个房间,就没有这个问题了。更多
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- 免费停车
- 游泳池
- 海滩
酒店位置较好,查汶海滩吃饭娱乐都很方便。设施很温馨,感觉很舒适,离海滩也很近。,因此整个酒店感觉人不多,很清静。唯一感觉不太舒服的就是,一开始入住的时候,有个房间味道不好,酒店解释是灭蚊水的味道,但其他房间没有,后来过了一晚换了一个房间,就没有这个问题了。更多
显示较少Dear Valued Guest,
My team and I truly appreciate your compliment of the Silavadee, it was our pleasure to welcome you to an enjoyable stay. Guests staying at Silavadee are offered a myriad of facilities and activities in which no other hotel in Samui can match.
Thank you for your kind words by mentioning our location and warm feeling.
We hope that you and your family will visit us soon again, surely for some more memorable experiences.
Warm Regards
The Management
房间很美,很清洁,设施是精品级,食物质素很高,服务员和柜枱职员都非常友善,给予服务的水凖亦非常高。留这是五天令我乐而忘返,酒店留给我和太太非常美好的回忆,毕生难忘!
Dear Chun2233,
Thank you very much for your very kind review.
It was a pleasure to have you and wife here and we hope one day we will be welcoming you again.
Kind regards,
Manuel Lang
Silavadee 位于悦榕庄附近,入次海滨房,是上下两层的房型,视野宽广非常棒,早餐也非常丰富,可以租机车到附近逛逛也非常方便。
Dear Connector809382,
Thank you for your nice review and we are glad to read that you enjoyed your stay in one of our duplex Villas.
Please visit us again upon a new trip to Koh Samui.
Kind regards,
Manuel Lang
出发前爬文知道苏梅不支援Grab, 所以就跟酒店reserve了机场接送服务(是要$的),到埗后发现司机已经在不远处等待我们哦,而且服务很好!说真的沿途风景令我有点担心,因为这地方都不是开发得很「繁华」。后来发现沿途的担心都是想多了,到达Villa接待员很热情地为我们讲解floor plan及设施,也很贴心的送上welcome drink,女仕们还会有小花环(爱花的我已经高兴得像个小女孩)。是次我们一家三口book了Ocean Front Pool Villa,可能是房价关系,他们免费为我的小孩加了床,还包括了超级棒的早餐。我们房间很大很干净,哈视野不用说,样子是怎样就到他们的官网看看,就是这样没骗你。房间内的水果他们每天都会免费refill的,爱水果的简直是福音啊!餐厅方面,主要有两家,The Height是吃泰菜的、Moon是西餐厅 (吃早餐的地方),泰菜的味道是可以的,卖点是可以在outdoor area进餐,对着大海感觉超级relax。Moon的早餐buffet也太多选择了吧,我很欣赏他们的汤粉,Lunch我们也有试过,主要是pizza/pasta, 价钱不便宜,但味道不算十分出色。另外,酒店提供免费Shuttle Bus到苏梅岛的主要海滩及市集,因坐位有限,建议大家早点reserve。公家的无边际游泳池共有两个,私人海滩一个;因为自己房间已经可以游泳,所以没有特别去玩,但经过看见风景一样超级棒。Spa方面,我也有join一个special offer的,服务很好很舒服,但你说是不是很值得这价格又不算是。
总括数天待在这里心情是十分好的(笑),很recommend给大家。
Dear Neko2019,
We are very happy to read about your wonderful experience at Silavadee.
Thank you for sharing this nicely written review. It is very rewarding to read that our services and facilities were well liked by you and your family.
We hope to welcome you again in the future for another trip to our little paradise. Please feel free to contact me at any time if you wish to arrange a new trip to Samui at gm@silavadeeresort.com
Kind regards,
Manuel Lang
这次入住Silavadee,印象真的很好。我们住了room2跟room212,虽然房型规格差很多,但都一样很漂亮。印象最深的服务人员态度都很亲切,不管是前台还是停车场的警卫等等,真的觉得非常棒。入住期间有去SPA,是我近期觉得按得最好的一间SPA,力道环境通通很优,价钱还可以接受,超推荐:)) 唯一觉得可惜的是食物,觉得以五星来说食物似乎还可以再加强一点,总体而言是一间很值得来试试看的resort唷
父亲的房间已上锁,背包内有外币,放在房内外出用餐后,外币就不见了
饭店监视器只看到有房务人员进出房间
而房务人员否认偷钱,但若是小偷会自己承认吗?
饭店只表示没有证据显示房务人员有从房间拿出东西,并回答钱应该放在保险箱。所以不负任何责任。
所以敬告各位旅客,即使五星级饭店,且房间已经上锁,任何贵重物品都不能放在房间内,更小心提防这家饭店房务人员,可能导致你的贵重物品不翼而飞~让整趟旅程泡汤~
留下令人失望生气的旅程
Dear LightPacker467223,
Thank you for spending one night with us at Silavadee.
We appreciate your feedback and are sorry that you experience was shadowed by your loss.
As for all 5 star hotels it is part of our service standards to enter the guest room in the evening to refresh the room, close curtains etc. As you stated correctly, our team went into your room to do exactly this. As we were not able to find any evidence that the amount you claimed went missing, we can not process anything further. And our offer of involving the local authorities to investigate was denied by you.
Although we feel sorry that you lost some valuable items, we were unable to determine where it was lost.
Should you have any further questions in regards to this claim please feel free to contact me at gm@silavadeeresort.com
Kind regards,
Manuel Lang