Greetings from all of us in Vistana Penang Bukit Jambul !
I apologize for the inconvenience you have experienced caused by the level of service received from the staff. Rest assured I have discussed this issue with my team to ensure that it is handled more professionally in the future. At the same time, I have also talked to our lift service contractor to carry an extensive servicing to ensure the lifts is in good conditions.
Once again, thank you for sharing your feedback with us and I look forward the opportunity to welcoming you back in the near future. Kindly write to me at sang@ytlhotels.com.my should there is anything my team & I can be of service to you.
Wishing you have a great day !