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1 - 6 条点评,共 1,911 条
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
1周前点评

我们已经在亚洲旅行了一个月,在回归正常生活之前选择到这家酒店放松一下。这家酒店是位于海滩上一个令人相当惊叹的地理位置上的,里面有着相当良好的设施。另外这里的工作人员是不会说任何英语的,当他们听不懂客人的话时,他们就会嘲笑你,他们是很粗鲁无礼的,我是没有看到任何一个工作人员的脸上是带着微笑的。 这是一家好酒店,有着漂亮的房间,还有着极好的海景,但如果员工的态度可以更加好的话,这家酒店是会变得很棒的!

感谢 LoveTravel777959
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Glenn_Ferrer,卡塔毕安酒店 的 Manager,回复了这篇点评回复时间:3天前
Google 翻译

Dear LoveTravel777959,

We are happy to see that you enjoyed our facilities and that our strategic location right on Kata Beach was exactly what you were looking for but this is quite shocking for us to hear about the service you received as our team has been working together for over 10 years and we feel that our experience together and special services we provide to guests are what makes our team so special.

However, we cannot deny that you had a less than perfect experience and we must apologize for the way that some of our staff made you feel. Please understand that in Thailand, sometimes Thai people laugh when they are uncomfortable and perhaps when they didn't understand you they laughed because they didn't have the language skills to answer you properly.

Because this is always a possibility, we also have Filipino staff and some other non-Thai staff on our team who are often about and able to assist English-speaking guests with any special requests.

We apologize not being able to provide you with the most enjoyable stay, and we hope that we can have another chance in the future to welcome you back and show you our sincere friendly service that we are usually known for along with our usual quality rooms and beautiful sea views.

Kind Regards,
Guest Services

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
4周前点评

办理入住快速、简单。房间干净整洁、现代化。沙滩和泳池的视野美得难以言表。早餐份量足,且选择多样。我们4岁的女儿像小公主一样,他们礼貌又周到的工作人员照顾着她,还带她玩。沙滩很美,我们也很享受他们的泳池。泳池边的酒吧真的太赞了。很多好玩又简单的小店在周围,去度假村外找吃的也很方便。这家度假村没有让我们失望。

感谢 Hayley T-Rex W
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.za 查看原文
Glenn_Ferrer,卡塔毕安酒店 的 Manager,回复了这篇点评回复时间:4周前
Google 翻译

Dear Hayley T-Rex W,

Thank you so much for your kind review and for choosing to stay at Beyond Resort Kata.

It really made me smile to see your comment about our staff. We all love kids and many of our staff have kids themselves who worked with us for more than 10 years. We recently saw one man who got engaged in the hotel, but first came when he was 6 years old. Happy memories!

We hope we can welcome you and your family soon for more awesome moments :)

Best regards,

Glenn

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2019年5月19日的点评

首先,我们想感谢卡塔毕安酒店的工作人员,感谢杰玛·奥拉·诺尔和万纳,感谢客房服务和度假村餐厅里细心的工作人员,感谢安德鲁总经理和格伦副经理,感谢前台的琼和其他女士。她们让我们的旅行轻松愉快,没有任何后顾之忧!在过去的几年里,我们在这家酒店住了不下7次,它从来没有让我们失望过。度假村就在卡塔海滩,这个海滩很棒,附近有很多种食物。如果你想要更多的活动,可以搭15分钟左右的出租车或嘟嘟车到芭东区。不得不说,工作人员就像家人一样!尤其是当你尊重他们的时候。我会向家庭或情侣推荐这家卡塔毕安酒店。

感谢 trip8888888888
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com.au 查看原文
Glenn_Ferrer,卡塔毕安酒店 的 Manager,回复了这篇点评2019年5月20日已回复
Google 翻译

Dear trip8888888888,

Thank you so so much for your kind review and for choosing to stay with us.

Glad to know you full enjoyed your stay and that the whole team has given your and your family the good service you deserve. Everyone you mentioned send their heartfelt thanks for mentioning them in your review. Prepare to be pampered on your return :)

We all hope to see you and serve you again soon in your home in Phuket.

Best regards,

Glenn

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2019年5月16日的点评

我们在不到12个月的时间里第二次来到卡塔毕安度假村,而且一次也没有让我失望,除了房间、位置和食物,我们最喜欢的是酒店的员工,特别是查洛莱姆和杰玛,都很出色,我们在第二天早上看到查洛莱姆。他很热情,记得我们以前来过。店主格伦做了一个很棒的工作,酒店会显示出你来度假村的时间。非常感谢格伦和他的团队,期待在我们(下一次)第三次访问度假村时见到你们。

感谢 mfi19822
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Glenn_Ferrer,卡塔毕安酒店 的 Manager,回复了这篇点评2019年5月18日已回复
Google 翻译

Dear mfi19822,

Thank you so much for your kind review and for staying with us again for the 2nd time (not the last). It was a pleasure serving you and we all are happy to see your lovely family again. You have a nice family and glad to know the holiday was a success with lots of good memories to bring home. Next time, the Pool Access rooms will be waiting for you :) with a bucket of our signature cocktail mix.

Jaymar and Chaloemchai both send their thanks and regards to all of you.

See you again soon in your 2nd home in Phuket.

Best regards,

Glenn

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2019年4月21日的点评

我们在这里住的非常好。如果你只是想在外面走走,顺便去餐厅吃个饭,那么这家酒店的位置还算不错。酒店就在卡塔海滩上,这是一个很好的加分项。出了房间就能直接到泳池。员工通过电子邮件回答我的问题。这家酒店的早餐很好,食物的选择也很好。人家酒店收取额外的WiFi使用费用,这点我非常不赞同。

与这家酒店合作收集的点评
感谢 274dennisr274
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Glenn_Ferrer,卡塔毕安酒店 的 Manager,回复了这篇点评2019年4月21日已回复
Google 翻译

Dear 274dennisr274,

Thank you so much for your kind review and for choosing to stay with us.

So glad your loved our services and the Pool Access Room. We value your comments and have taken all matters with serious consideration. I would have loved the extra star. All rooms except the Superior Room and Deluxe Room gets an automatic free wifi.

Please let me know how we can reciprocate the wifi issue. I would love to hear from you again.

Best regards,

Glenn

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2019年4月10日的点评

早餐丰富,望住沙滩进食,很享受。房间隔音好。地点好方便,去便利店/massage/spa/餐厅/药店/水果/炒雪糕,全部只是几分钟路程。员工友善,有态度有笑容。游池清洁,近沙滩。

与这家酒店合作收集的点评
感谢 Ron L
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为中文,源自www.cn.tripadvisor.com 查看原文
Glenn_Ferrer,卡塔毕安酒店 的 Manager,回复了这篇点评2019年4月11日已回复
Google 翻译

Dear Ron L,

Thank you very much for your kind review and for choosing to stay with us. I am also glad to see a Chinese review as we have Chinese guests who needed the information you have given. A big thank you to you!

You provided others with a good description of the hotel and our services. An excellent location and friendly staff is our forte. Glad you also loved the beach, pool, and spa experience. Please leave a comment at Kanda Spa Trip Advisor page if you have time, and I am sure our Therapists will appreciate your review so much.

We are looking forward to welcome you and your family again for more happy memories.

Best regards,

Glenn

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