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附近酒店
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1 - 6 条点评,共 546 条
1周前点评

此为万豪于峇里岛新开的饭店,当初因为房价便宜因此一次订了两间房间入住,饭店非常厚道协助两间房间都升等到套房并提供迎宾点心,从大厅至房间也有高尔夫球车接送,备感尊荣。
无边界泳池为一大卖点,漂亮的景色与饭店本身建筑尽收眼底,早餐也是我从未见过的丰富好吃,若有机会入住绝对不能错过,唯一美中不足之处在于退房时前来搬运行李的服务人员让我们等了半小时才到,但瑕不掩瑜,这仍然是我下次前往峇里岛的首选饭店

感谢 scott456456
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为中文,源自www.tripadvisor.com.tw 查看原文
RenBali,Renaissance Bali Uluwatu Resort & Spa 的 Director of Marketing Communications & PR,回复了这篇点评回复时间:1周前
Google 翻译

Greetings from Renaissance Bali,

It was a pleasure to have you staying with us and thank you for taking the time in leaving such a fantastic review. We are thrilled to hear that you felt well-taken care off by our ambassador and that you thoroughly enjoyed your holiday with us.

Please do let us know if there is anything that we can do to make your next stay even more relaxing and memorable. We could not wait to welcome you back to the resort again soon.

With warm regards,

Aulianty Fellina
Director of Marketing Communications & PR

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3周前点评

酒店位置较偏远,但因此拥有宁静舒适的环境,私隐度十分高。
餐厅价钱平,而且味道不错。早餐选择多,而且每天都有变化。

感谢 chiho1026
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为中文,源自www.tripadvisor.com.hk 查看原文
RenBali,Renaissance Bali Uluwatu Resort & Spa 的 Director of Marketing Communications & PR,回复了这篇点评回复时间:3周前
Google 翻译

Good afternoon from Ren Bali

Thank you for your staying with us and for sharing your experience. We loved having you stay with us and so happy to hear how much you enjoyed the resort facilities.

We also agree, that we deliver the best breakfast experience in Bali. We also can’t wait to have you come back again to enjoy even more than four days with us!

Thank you again and we do look forward to welcoming you back to Renaissance Bali Uluwatu Resort & Spa.

Regards,

Aulianty Fellina
Director of Marketing Communications & PR

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4周前点评 通过移动设备发表

交通部分较为不便,入住出入一定要预先包车较为妥当!饭店的餐饮相当有水准,美味且以饭价格来说相当实惠。饭店的两个泳池以及海滩卫星酒吧都值得到访!也适合亲子同游的饭店。官网的三日套装价格非常物超所值!

感谢 DJ989RAY
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为中文,源自www.tripadvisor.com.tw 查看原文
RenBali,Renaissance Bali Uluwatu Resort & Spa 的 Director of Marketing Communications & PR,回复了这篇点评回复时间:4周前
Google 翻译


Greetings from Renaissance Bali,

Thank you for taking the time in leaving such a fantastic review based on your recent stay with us. We are thrilled to hear that you had an enjoyable stay savoring mouth-watering culinary selection from our dining venues.

Moreover, we are very happy to know that you were impressed with the resort’s facilities especially the infinity pools, the kids club and Roosterfish Beach Club which located at Pandawa beach where you can sip and swim by the ocean.

Indeed, our resort is suitable for family traveler where the kids can have a fun time at the Tree House while parents can laze by the pool enjoying a well deserved quiet time.

Once again, thank you for your review. We could not wait to have the opportunity to welcome you back to the resort again soon.

With warm regards,

Aulianty Fellina
Director of Marketing Communications & PR

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2019年8月17日的点评 通过移动设备发表

酒店服务非常好,我们全家六口人一起出游,爸妈特别满意酒店的泳池,像在大海里游一样。早餐丰富,种类多样,但如果可以有豆腐脑就更好了。唯一的遗憾是,我们其中的一间房间噪音挥之不去,解决这个问题花费了一个小时,最终换了房间。

入住日期:2019年8月
旅行类型: 全家游
感谢 178jingm
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。
RenBali,Renaissance Bali Uluwatu Resort & Spa 的 Director of Marketing Communications & PR,回复了这篇点评2019年8月18日已回复
Google 翻译

Hello from Renaissance Bali,

Thank you for choosing our resort as your home away from home. We are thrilled to hear that you loved your stay and that you were impressed with the resort's facilities.

Regarding the noise in the room, we are forwarding this comment to the management and they will look into this matter.

Please do let us know if there is anything that we can do to make your next stay even more relaxing and memorable. We hope to see you again soon.

With warm regards,

Aulianty Fellina
Director of Marketing Communications & PR

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2019年8月11日的点评 通过移动设备发表

这次安排住了三晚,Marriott钛金会员入住,购买官网的package,含每日早餐(clay craft餐厅buffet)、单趟机场接送、一次两人份double ikat餐厅的晚餐(3courses)、两人60分钟spa、两杯cocktail以及沙滩酒吧35美金餐饮额度,含税及服务费之后一晚4500台币,CP值蛮高的。升等executive suite,房间79平方米,很大。主泳池非常漂亮、海景view非常好、用餐价格也很合理。

这次带了一个六个月大的小孩。Kids club四岁以上可以直接丢包,四岁以下要请保姆,一小时150000Rp(蛮贵的!!Ritz的三倍!!),可挂房帐。Kids club环境很好也很宽敞,是一个树屋的设计概念,但因为有楼梯,不知道对小小孩安不安全。白天也有满满的活动,小孩应该不会无聊。

接着来说说我们这次不好的经验。抵达时傍晚五点左右,只有三个check in柜台,大厅没什么坐的地方,等check in等了非常久,也没有人招呼,会员专属柜台一样排满了会员。等待不是不行,但大厅缺乏座位实在很不贴心。等到办完check in,说是帮我们换了view更好的房间,结果带到房间一看,原本要求的婴儿床及澡盆都没有,而且玄关的欢迎卡片是给别人的。告知婴儿备品五分钟会送来,结果等了一个多小时,早已到了要帮小孩洗澡哄睡的时间,备品一样没看到。浴室的窗帘是坏掉的,我们也没办法先洗澡,想打电话去前台,电话也是坏掉。app的客服也回应非常慢,只好自己跑一趟前台,说会派工程师来修,回房后不久工程师来了,修窗帘换电话又花了半个小时,而且窗帘也没修好,只是把它放下来,没办法拉起来。此时已晚上八点多,婴儿床及澡盆依然没来....要求换房间得到的答案是满房。只好带着早该睡的小孩去餐厅用餐。因为在app里表达强烈不满,于是经理来餐厅致意,告知回房时浴缸和婴儿床会准备好,但他们没有婴儿沐浴乳等备品(原音重现:我们不是像Ritz这么高级的饭店,所以我们没有~sorry)。这时我已经快气炸了,因为早已事先email沟通要求婴儿备品,对方也答应会准备了,所以我们自己没有带。拿出之前的email给经理看,经理才说他会请人出去买...用完餐,回房才看到浴缸和床及备品,但没有小矮凳,只能蹲著帮小孩洗澡(试着要了,但最后果然还是没有)。莫名的欢迎小卡三天来也没有收走过。

整体来说,我觉得这家饭店的服务还是很不到位,特别是housekeeping的部分。换了房间,客人特殊要求的备品就算不能即时,也要尽快送来才对。此外有预先告知庆祝结婚周年,不但房间没有任何布置准备、没有迎宾礼、连小卡都是错的。

房间的设计也让人觉得奇妙,79平方米,的确是一般饭店套房的大小了,但它严格来说不算套房,没有明确的起居空间,浴室也没有干溼分离,就是空间很大而已。许多房内设计令人觉得莫名,例如行李架,行李放进去就打不开了,最后还是只能把行李全摊在地上...洗手台的设计,刷牙洗脸一定会溅溼衣服...没有一个总开关可以开关全部的灯,睡前要一个一个灯去关。冷气非常冷,调到最高温还是冷的不得了,打电话去前台,给的建议居然是叫我们打开一点窗户让室外的暖空气进来...

住过亚洲十几间万豪集团饭店,这间的服务让人最不满意。也许我们运气不好遇到特例,但我认为整体还是有很大的改善空间。对我来说,最大的优点就是package的CP值还不错,不过应该不会想再来了 。

感谢 JamieH0312
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为中文,源自www.tripadvisor.com.tw 查看原文
RenBali,Renaissance Bali Uluwatu Resort & Spa 的 DIRECTOR OF MARKETING COMMUNICATIONS & PR,回复了这篇点评2019年8月12日已回复
Google 翻译

Greetings from Ren Bali,

We would like to thank you for taking the time in leaving constructive feedback based on your recent stay with us. Unfortunately, we did not meet your expectations or deliver on our normal, high level of friendly customer service. Please accept our apologies for not delivering an amazing guest experience during your check in. I would like to ensure you that your comment about baby crib has been investigated and that this is not our regular standard of service.

We are in the business of delivering world-class hospitality, and at all times, our aim is to ensure all our guests that stay with us are both happy, and want to come back again in the future. We are sorry that our hotel does not meet your standards.

Thank you again for your review and your feedback and we hope to have the opportunity to welcome you back to Renaissance Bali Uluwatu Resort & Spa in the near future

AULIANTY FELLINA RIZAL
DIRECTOR OF MARKETING COMMUNICATIONS & PR

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