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359992927
5.0 分,共 5 分2023年11月1日点评
入住日期:2023年11月
旅行类型:情侣旅行
4.0 分,共 5 分优惠度
5.0 分,共 5 分舒适度
5.0 分,共 5 分地点
5.0 分,共 5 分卫生与卫生
5.0 分,共 5 分服务
5.0 分,共 5 分睡眠质量
与这家酒店合作收集的点评
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Eddie Teh索尼娃贾尼酒店General Manager,回复了这篇点评
回复时间:2023年11月2日
Dear 359992927,

Greetings from Soneva Jani Resort

We wanted to express our sincere gratitude for your recent review of Soneva Jani. We are thrilled to hear about your positive experience.

We are delighted that you found Soneva Jani to be a perfect place for families and couples looking to embrace at a slower pace. we take pride in providing a tranquil and rejuvenating atmosphere.

Your kind words about our dining destinations, and service are greatly appreciated. We are committed to providing top-notch luxury, and your feedback validates our dedication.

We are also grateful for your support in our unique blend of luxury and environmental protection. Sustainability is at the core of our values, and we are glad you appreciate our efforts and the small details that promote sustainability.

Thank you for your recommendation. Your endorsement means a lot to us, and we look forward to welcoming you back for another exceptional stay in the future.

Warm regards,

Eddie Teh

General Manager
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。
附近酒店
US$6,246
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    US$6,392
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    US$3,610
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    US$6,246
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    US$1,101
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    US$2,214
离索尼娃贾尼酒店6.6公里
免费Wifi
含早餐
US$180
US$122
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    US$180
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    US$180
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离索尼娃贾尼酒店12.3公里
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    US$1,157
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离索尼娃贾尼酒店16.3公里
免费Wifi
免费停车
US$133
可全额退款
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    离索尼娃贾尼酒店16.6公里
    免费Wifi
    免费停车
    US$1,591
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      US$1,541
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    离索尼娃贾尼酒店19.0公里
    海滨
    游泳池
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      US$560
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    离索尼娃贾尼酒店19.5公里
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    离索尼娃贾尼酒店19.7公里
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      US$3,227
    离索尼娃贾尼酒店21.5公里
    免费Wifi
    游泳池
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    点评 (548)
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    1 - 6 条点评,共 548 条
    2023年10月5日的点评

    我们夫妻俩都不会英语,只会中文,而在入住之前并不知道酒店所有都是英文和英语,管家也不懂中文,沟通困难,造成了我们在这几天的度假体验感不好,我们不知道每天该干什么?有什么适合我们活动安排等?如果下次来马尔代夫,就不会选择这样的酒店。

    入住日期:2023年10月
    • 旅行类型: 情侣游
      • 优惠度
      • 地点
      • 睡眠质量
      • 舒适度
      • 卫生与卫生
      • 服务
    与这家酒店合作收集的点评
    感谢 459,904,876
    此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
    Eddie Teh,索尼娃贾尼酒店 的 General Manager,回复了这篇点评2023年10月10日已回复

    尊敬的客人您好,

    来自索尼娃贾尼最诚挚的问候!

    首先,非常感谢您能抽出宝贵的时间分享近期在索尼娃贾尼的入住体验。

    与此同时,很遗憾的得知这次入住未能达到您的预期。 然而,酒店的运营部门是有中文服务人员的, 他们分布在餐厅&酒吧&厨房&潜水中心等地,并且我们也是有中文管家服务的。因此,我们真诚的期望有机会再欢迎您回来,给您提供另一段难忘的经历。

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    2023年9月25日的点评

    我入住后感觉到索尼娃真的非常棒,像梦里才能体验到的地方,我一直认为马尔代夫只有2种酒店,一种是索尼娃,一种是其他酒店。我会推荐给所有人来体验。

    入住日期:2023年9月
    • 旅行类型: 全家游
      • 优惠度
      • 地点
      • 睡眠质量
      • 舒适度
      • 卫生与卫生
      • 服务
    与这家酒店合作收集的点评
    感谢 463,185,825
    此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
    Eddie Teh,索尼娃贾尼酒店 的 General Manager,回复了这篇点评2023年9月26日已回复
    Google 翻译

    Dear 463185825,

    Warm Greetings from Soneva Jani Resort.

    Thank you for your heartwarming comment.

    We're thrilled to hear that Soneva felt like a dream come true for you. Your recommendation means the world to us, and we hope to welcome you back to our paradise soon.

    Best Regards

    Eddie Teh
    General Manager

    举报业主不当回复
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    2023年9月6日的点评

    酒店房间很大,大部分餐厅的食物水准也非常优秀,尤其是海上电影院餐厅。但是这个岛太大了,北区的主餐厅还在装修,导致去南区吃饭非常的不方便。海滩环境也非常差,大量的海草,有很多死鱼被冲上岸,沙滩和水屋边水域很少看到鱼。滑梯基本是摆设,不能够很顺畅的去使用。岛上的便捷设施又很少,没有中途可以随时喝水或者补充饮料,更换毛巾雨伞的地方。服务中规中矩,要求提供中文管家,无法满足。作为一个定位较高的酒店来说真的一般。早餐的种类也太少。岛上大量中国游客,却没有地道的中国菜

    入住日期:2023年9月
      • 优惠度
      • 地点
      • 睡眠质量
      • 舒适度
      • 卫生与卫生
      • 服务
    与这家酒店合作收集的点评
    感谢 294,617,644
    此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
    Eddie Teh,索尼娃贾尼酒店 的 General Manager,回复了这篇点评2023年9月9日已回复
    Google 翻译

    Dear 294617644,

    Warm Greetings from Soneva Jani Resort.

    Thank you for taking the time to share your thoughts and feedback regarding your recent stay.

    We are pleased to hear that you found our villas spacious and that you enjoyed the dining experience at Director’s Cut restaurant. However, we are genuinely sorry to learn about the inconveniences you encountered during your stay, and we would like to address your concerns.

    We understand that the size of the island can be challenging for some guests. We are actively working on improving the guest experience, including transportation between different areas of the island, especially during the renovation period. Your feedback regarding the beach environment is also taken seriously, and we are committed to maintaining the natural beauty of our surroundings. We will investigate the seaweed and fish issue to ensure it does not impact future guests.

    Regarding the waterslide and convenient facilities on the island, we apologize for any inconvenience you experienced. We will review these aspects and work on improving the availability of amenities and services.

    Our commitment to providing exceptional service is of utmost importance to us, and we are sorry to hear that your experience with your Chinese butler did not meet your expectations. We will review the staffing and service arrangements to ensure we meet the diverse needs of our guests.

    In terms of breakfast variety and the availability of Chinese cuisine, we understand that different guests have different preferences. We continuously strive to enhance our dining options and will take your comments into consideration.

    Once again, thank you for sharing your valuable feedback. We genuinely value your input, and we hope to have the opportunity to welcome you back in the future and provide you with an improved and more satisfying experience.

    Warm Regards

    Eddie Teh
    General Manager

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    2023年5月17日的点评

    刚到马累机场出来就看到贾尼酒店的接待员,以及水飞休息室接待充满了热情友好,机长也特别好,下飞机帮我们拿了行李。到酒店就是我们的管家DANNI,亲切的DANNI给我们介绍了酒店的项目。对我们要求安排的非常到位。跟DANNI相处的非常愉快,酒店服务人员都热情招呼。保洁人员非常礼貌。

    入住日期:2023年5月
    • 旅行类型: 情侣游
      • 优惠度
      • 地点
      • 睡眠质量
      • 舒适度
      • 卫生与卫生
      • 服务
    与这家酒店合作收集的点评
    感谢 287,872,641
    此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
    Eddie Teh,索尼娃贾尼酒店 的 General Manager,回复了这篇点评2023年5月18日已回复
    Google 翻译

    Dear 287872641,

    Warm Greetings from Soneva Jani Resort!

    Thank you so much for taking the time to share your wonderful experience with our future guests.

    We are thrilled to read that your welcome experience at Malé Airport and the Soneva lounge was met with our enthusiastic and friendly Hosts. It's heartwarming to know that the captain of the plane went above and beyond to assist you with your luggage as well.

    We are equally delighted that your Barefoot Guardian, Danni, provided excellent service by introducing you to the rare and unique experiences of Soneva while accommodating your specific requirements throughout the stay. We take pride in our Host’s dedication to ensuring a pleasant and personalised stay for our guests.

    Your kind words about our Hosts' warm greetings and your Villa Attendant's politeness are greatly appreciated. We strive to create a welcoming and comfortable environment for all our guests, and it's gratifying to know that we have succeeded.

    Once again, thank you for choosing Soneva Jani Resort as your honeymoon destination. We look forward to welcoming you back for another exceptional experience.

    Best Regards,

    Eddie Teh
    General Manager

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    2023年4月27日的点评

    你可能觉得我话说的有点大,但是这间度假村有很梦幻的魔力。
    他会颠覆你对奢华的想法,用最原始的材料,让你感觉到最顶级的感官体验。

    入住日期:2023年4月
    • 旅行类型: 全家游
      • 优惠度
      • 地点
      • 睡眠质量
      • 舒适度
      • 卫生与卫生
      • 服务
    与这家酒店合作收集的点评
    感谢 fongee
    此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
    Josje Van Engelen,索尼娃贾尼酒店 的 Other,回复了这篇点评2023年4月27日已回复
    Google 翻译

    Dear fongee,

    What a fantastic review of your recent holiday with us. Thank you so very much for sharing this with our TripAdvisor followers!

    We feel very honoured to read that you consider Soneva Jani to be one of the best resorts on the planet. Our intelligent luxury and curating magical and bespoke experiences is something we take great pride in and we are so happy to know that you appreciated this philosophy so much.

    We hope we have the opportunity to welcome you back for another magical experience very soon!

    Warm regards,

    Josje Van Engelen
    Resort Manager

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    此回复为业主反馈,并不代表TripAdvisor以及其合作方的意见。
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