Dear 294617644,
Warm Greetings from Soneva Jani Resort.
Thank you for taking the time to share your thoughts and feedback regarding your recent stay.
We are pleased to hear that you found our villas spacious and that you enjoyed the dining experience at Director’s Cut restaurant. However, we are genuinely sorry to learn about the inconveniences you encountered during your stay, and we would like to address your concerns.
We understand that the size of the island can be challenging for some guests. We are actively working on improving the guest experience, including transportation between different areas of the island, especially during the renovation period. Your feedback regarding the beach environment is also taken seriously, and we are committed to maintaining the natural beauty of our surroundings. We will investigate the seaweed and fish issue to ensure it does not impact future guests.
Regarding the waterslide and convenient facilities on the island, we apologize for any inconvenience you experienced. We will review these aspects and work on improving the availability of amenities and services.
Our commitment to providing exceptional service is of utmost importance to us, and we are sorry to hear that your experience with your Chinese butler did not meet your expectations. We will review the staffing and service arrangements to ensure we meet the diverse needs of our guests.
In terms of breakfast variety and the availability of Chinese cuisine, we understand that different guests have different preferences. We continuously strive to enhance our dining options and will take your comments into consideration.
Once again, thank you for sharing your valuable feedback. We genuinely value your input, and we hope to have the opportunity to welcome you back in the future and provide you with an improved and more satisfying experience.
Warm Regards
Eddie Teh
General Manager