拿到了一份住宿券 当下确认相同房型 订房的时间也有房间 跟饭店联系回复说他们的电脑当机 没有办法查 说要我隔天再跟他们联络 我就先把资料发给饭店 隔天竟然跟我说没有房间 隔天发email告知要加价升等 一样不回复 拨电话去只跟我说我的住宿券不能使用 饭店毫无诚意解决问题更多
拿到了一份住宿券 当下确认相同房型 订房的时间也有房间 跟饭店联系回复说他们的电脑当机 没有办法查 说要我隔天再跟他们联络 我就先把资料发给饭店 隔天竟然跟我说没有房间 隔天发email告知要加价升等 一样不回复 拨电话去只跟我说我的住宿券不能使用 饭店毫无诚意解决问题更多显示较少
Thank you very much for your feedback. I have investigated the matter and do apologize we were not able to give you the required information at the time of your call due to a system failure.
As some room types are not available, another option is then suggested. We will review how your request was handles and ensure such incidences are handled in a professional manner.
Thank you again for your feedback as it gives us the opportunity to further improve our services.
Thank you for choosing to spend your holidays with us and for taking the time to post a review of your experience.
We are delighted to read that you had a good experience and that the restaurants, facilities and accommodation was to your satisfaction with the exception of being able to swim in the sea. While the sea may look calm at times, it is quite deceiving with the riptide which will pull swimmers out to sea. This happens mostly during the monsoon months, hence the red flags.
We do hope that we will have another opportunity to be of service once again in the not so distant future and look forward to welcoming you back.
Thank you very much for choosing to stay with us and for taking the time to share your stay experience. It is a delight to read of your positive review where you found the service, hotel grounds and facilities to your satisfaction.
It will be a pleasure to share your feedback with the team who i am sure will be equally happy to know you had a great holiday with us.
We do hope to welcome you back in the near future during your next trip to Phuket.
Dear Dan S,
We are delighted to know that you managed to feel and experience true Thai hospitality and culture during your stay with us. We are indeed a Thai chain and exudes an atmosphere and ambiance that makes you really feel like you are in Thailand.
Architecture coupled with authentic warm hospitality is definitely what we want you to experience and glad that we managed to get that right.
Thank you for taking the time to share your appreciation and we all look forward to your return in the near future.
We are super happy to read of your satisfaction with your stay experience, especially where you found the staff friendly and service was to your satisfaction as well as the ambiance and food that you enjoyed.
We are also happy to know that you considered your stay good value which we believe is the perfect combination to make a holiday memorable. Good accommodation, clean, friendly service and value for money.
We do hope we will have the opportunity to be of service once again in the near future and thank you for taking the time to share your experience.