We regret to learn about your inconvenience and we would like to sincerely apologize. We have conducted an investigation with the department concerned e.g. front desk and the housekeeping team, they informed us that they knew about the problem when you called the reception at around 18.30 hours on 6 June 19.
After learning about the inconvenience, they sent the housemaid to have the problem sorted out. They reported further that the problem was solved within around an hour later. The receptionist told us that after having the problem resolved they received no further complaints from you, not even on your check out date 11 June 2019.
We asked if they checked whether you were satisfied with the solution they said they did when they met you in person the day after when you came to the reception and your reply was "It was OK".
We can assure you that if they knew that you were not satisfied they would have kept their manager informed so that their manager would have had the situation corrected probably on more satisfactory manner.
About the vegetarian dish, we are quite flexible really and we are bound to fulfill our customer request because we know that we are here to make our guest satisfied.
Please accept our apologize and should there be anything to make you feel better please feel free to kindly let us know immediately. Best Regard,
Asst General Manager