客房备的咖啡包居然是超过保质期的产品, 很糟糕!提供的免费矿泉水太少了,一口一瓶。 浴室地漏下水不畅,积水严重。 房间没有配备剃须刀(需要单独向前台要). 阳台没有晾衣架,差劲。 更多
- 访问酒店网站
- 011 84 297 3619 999
- 免费停车
- 游泳池
- 海滩
- 餐厅
客房备的咖啡包居然是超过保质期的产品, 很糟糕!提供的免费矿泉水太少了,一口一瓶。 浴室地漏下水不畅,积水严重。 房间没有配备剃须刀(需要单独向前台要). 阳台没有晾衣架,差劲。 更多
显示较少Dear duyonghongbaoaan,
Thank you for your feedback and for taking the time to write your review. We are sorry you were not satisfied with your room accommodation. We will review the condition of your room with drainage system at bathroom and our maintenance staff to ensure our guest rooms are up to brand standards. We are regret to hear that expiration of the coffee bags in the room was not carefully checked upon your arrival. I have reported this issue to House Keeping Manager so the issue will be addressed to ensure that outstanding service is delivered.
Subtainable development business is our goal. Starting with not seting up one time shaver in the room that helps less plastic rubbish on the island. However for our value guest convenience the shaver is still available at your request.
Thank you for your comment about the drying rack at balcony. Please be informed that it is on hotel plan for this year at the moment hotel laundry chargeable service is also available for you.
We look forward to welcoming you back to Radisson Blu Resort Phu Quoc if you are in the area. Year of the Tiger comes, we wish you a happy new year and all the best.
Hai Mau (Ms.)
Front Office Manager
在酒店居住四晚。使用杯子两晚,第三天丢失。第四天退房前未能找到,客房一直坚持没有。
这个杯子与旅行水壶配套,难道客人单独拿着杯子去海边找水喝么??
假如是当做垃圾清理了,为什么第一、二天在客房里好好的?
客房会丢失东西的酒店,不能让客人安心居住。
Dear annazyx2020
Thank you for taking the time to write about your experience.
It is regretful that we were not able to meet your expectations during your last visit. Please be assured that we are committed to continually improve our guest experience and we hope that your next visit with us will be an amazing one.
Warm regards
Prakash Ganesan
Executive Assistant Manager
酒店位于富国岛北部,是比较独立的一家酒店,回市区(夜市)起码半小时车程。酒店旁有水上乐园,赌场,适合一家大小泡酒店。酒店所有的服务员都热情有礼面带微笑。
Dear yuujijiro
Thank you for staying at Radisson Blu Resort Phu Quoc!
On behalf of our entire staff at Radisson Blu Resort Phu Quoc we thank you for your visit and we hope to see you again when your travels bring you back to Phu Quoc!
Warm regards,
Prakash Ganesan
Executive Assistant Manager
我们在这家酒店为丹尼斯庆祝了他的80岁生日,行政酒廊的员工Thi, Anh和Sang为丹尼斯举办了一次可爱的生日派对,他们为我们准备了气球、生日海报、生日蛋糕和鸡尾酒。他们的服务真的太可爱了,我们要感谢他们所做的一切。我们全员都在这里享受到了酒店全体员工给予的精心照顾。这里的每个人都非常友好和热情,这是一家值得推荐酒店,推荐您来这里度假。
Dear Sixtyfour1538h
Thank you very much for your most generous review and for sharing your experience staying at the Radisson Blu Resort Phu Quoc.
My team and I are very thrilled to hear of your great stay with a wonderful staff at our resort.We endeavor to go above and beyond to ensure our guests have a memorable experience with service culture of “Yes I can” spirit.
We most certain do look forward to welcoming you back to the Radisson Blu Resort Phu Quoc to experience not only our services but also to discover further the charming Phu Quoc island.
Warm regards,
Prakash Ganesan
Executive Assistant Manager
酒店的服务很好,工作人员非常友好,很舒服,适合享受愉快的睡眠,而且靠近一些可以和家人、朋友聚会的地方。唯一的缺点是,酒店距离城市和机场很远。但是我对此很满意,下次我还会再来光顾的,感谢。
Dear ngovanhoanmail
Thank you for choosing our resort, and for taking the time to write a review!
We are so glad to hear that you enjoyed your stay. Our resort aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations.
We look forward to welcoming you back to our resort in the future.
Warm regards,
Prakash Ganesan
Executive Assistant Manager