设施不错，服务需要提高 - Mambo Hill Resort

Hello Bruce

We are sorry to hear about your disappointing experience with our service. It's great to hear that you appreciated the facilities, location, and dining options.

However, it's completely unacceptable that you were charged for empty bottles. We sincerely apologize for this oversight. Your feedback is invaluable, and we will investigate this matter to ensure it doesn't happen again in the future. We could not help but wonder maybe the previous people in that room drank the beer and put the cap back on and then put the bottles back inside the minibar but unnoticed by our staff until your stay.

We also regret any discomfort you may have felt due to the lack of an apology. This does not align with our standards of service, and we will address this matter internally to ensure our guests are treated with the courtesy and respect they deserve.

Thank you for bringing this to our attention. Your feedback is important, and we'll take steps to rectify the situation and ensure a more positive experience for our guests in the future. If there's anything else you'd like to discuss or if you have further feedback, please feel free to let us know. We're here to listen and improve.

Warm regards
Front Office staff
+6282340126038