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TripAdvisor 中国会员
2019年9月9日的点评 通过移动设备发表

入住日期:2019年9月
旅行类型: 独自旅行
此点评仅代表旅行者个人的主观反馈,并不代表TripAdvisor以及其合作伙伴的反馈。
EleneRK,卡兹别吉客房酒店 的 General Manager,回复了这篇点评回复时间:5周前
Google 翻译

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2019年8月29日的点评 通过移动设备发表

首先值得肯定的方面.....——它的位置绝佳,正对修道院和山,而且露台的位置正好能捕捉到景色和阳光。——食物很好。——装潢很好。——在该地区没有其他值得注意的酒店。然而...——酒店太忙了。考虑到宁静的山区位置,我们预计会有一点平静,但考虑到公共区域的房间数量(约150间),这是非常混乱的,尤其是在早餐、日光浴和晚餐时间。这影响了餐厅的服务,而这在晚上是很糟糕的。——浴室太小了,当你洗澡的时候,房间里的水都溢出来了,我们发现热水时好时坏。——没有空调,夏天的阳光下房间很热。当我们提出要求时,接待处为我们提供了一台风扇。

感谢 AndCla2015
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EleneRK,卡兹别吉客房酒店 的 General Manager,回复了这篇点评2019年9月2日已回复
Google 翻译

Dear @AndCla2015,
First and foremost, I would like to thank you for choosing to stay at Rooms Hotel Kazbegi! this way you have literally made a legal donation to the wellbeing of the local community and a huge number of our employees. your feedback is much appreciated! We are looking for a prompt solution to the noise issue and to the flooding problem in the bathrooms too. We will definitely have an AC for the next summer in all the guest rooms. Indeed, our property has no equal in the town, however, if guesthouses and hostels can meet one's needs, there are plenty to choose from. Rooms Hotel Kazbegi project has greatly helped to raise awareness on the unique town of Kazbegi((Stepantsminda) which led to the tourism boom here. before that, locals had nothing to live with and the town was getting emptied from locals year by year. but we did our best to change the reality for good. It is my pride to say that more than 50% of our employees are locals. We are supporting them to develop personally. supporting their initiatives to develop their own businesses, like we can organize a horseback riding, thanks to local citizens who have horses, or we can offer our guests a taxi service and the drivers are locals having their own cars. Thus, we are boosting the local economy in many ways. Thus, having many guests is a huge advantage for the corporate social responsibility we are undertaking for the wellbeing of different vulnerable communities in Georgia. If you prefer to have a more relaxed stay with us, I recommend you come back and give us another try during the second part of the fall, in winter or in the spring. If you decide to come back, feel free to email me at my office email: gm.office@roomshotels.com very much look forward to hearing from you to assist you with excellent stay arrangements. Looking forward to having you with us again soon.

Yours in Hospitality,

Elene Machavariani

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2019年7月19日的点评 通过移动设备发表

房间很漂亮。员工竭尽全力地为客人们服务,食物超级美味,水疗中心的服务超级棒,我们房间的视野也超棒。不过,餐厅里的人很多,非常拥挤,休息室、露台区域也是如此。导致四周原本非常安静的环境都变得十分吵闹了。就算是在我们三楼的阳台上,也能听到露台传来的吵闹声。我们希望酒店可以设置一个安静的区域,可以供我们读书休闲。泳池区也很吵闹,不过可以理解,因为很多家长带着孩子们在这里玩耍。

感谢 GlobalFoodDuo
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
EleneRK,卡兹别吉客房酒店 的 General Manager,回复了这篇点评2019年7月21日已回复
Google 翻译

Dear @GlobalFoodDuo,

Thank you so very much for choosing to stay at our Design Hotel in Stepantsminda (Kazbegi) and for reviewing your stay experience on this portal! All your comments are much appreciated! I am so sorry that you have been disturbed by the noise.Yes, we are open to families. If all the positive aspects you came across during your stay will motivate you to come back, I will be glad to personally assist you with future stay arrangement via my office email:gm.office@roomshotels.com Kindly be informed the summer is a peak tourist season for Kazbegi and for our hotel too. If you are looking for more relaxed stay with fewer guests around, I would recommend you to stay with us in Autumn, Winter or spring. each season has its benefits. I will be glad to share my recommendations via email if you need any. Being loyal to Rooms Hotel Kazbegi means continually supporting us in successfully undertaking the social responsibility and achieving those goals we are committed to achieve defined throughout the CSR Plan. Ready to assist you with an excellent stay arrangement at our unique Design Hotel in Kazbegi (Stepantsminda).
Very much look forward to your next stay at Rooms Hotel Kazbegi.

Yours in Hospitality,

Elene Machavariani

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2019年5月31日的点评

我在很长一段时间都没有住过超出我预期的酒店了,直到遇到这家酒店。这家酒店有常见的桌子,连通的空间,但仍然有足够的私密空间。这是对酒店业一种新的评判标准。

与这家酒店合作收集的点评
感谢 Resort27852197196
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
EleneRK,卡兹别吉客房酒店 的 General Manager,回复了这篇点评2019年6月3日已回复
Google 翻译

Elene Machavariani

Dear @Travexperience,

Thank you for taking the time and sharing your review with us. I am very disappointed to read that there has been a gap in the service delivery process, I apologize for the shortcoming you have encountered! your comment has been communicated with the respective department and its manager for the follow up and corrective action, that kind of cases hardly occur though. we will discuss your comment regarding bed edges in the guestrooms to see if we can change something in that part, thank you for bringing the uncomfortable trait of the beds to us.
Should your future travels bring you back to Stepantsminda, we hope to welcome you to Rooms Hotel Kazbegi for getting the most positive experiences. I will personally make sure to provide you with the excellent experiences. should you decide to visit us again, feel free to email me at my office email: gm.office@roomshotels.com for an excellent stay arrangements. I look forward to hearing from you soon and to welcoming you back too.

Yours truly,

Elene Machavariani

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2019年5月17日的点评 通过移动设备发表

我们在Kazbegi那几天订不到这的房间,但我们确实去了两次酒店。第一次是在下午晚些时候,我们喝了咖啡,要了一个分享装的奶酪拼盘外加面包,很好。第二天我们在那里待了大约4个小时。首先,我们在阳光充足的室外露台上喝冷饮,看着太阳落到山后。然后在室内吃了一些非常美味的食物——野生李子酱鸡,鲑鱼凯撒沙拉,还有qvervi葡萄酒。然后又回到露台上喝茶/咖啡。这是度过我们在高加索的最后时光的很好的方式。

感谢 PipPaul W
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EleneRK,卡兹别吉客房酒店 的 General Manager,回复了这篇点评2019年5月20日已回复
Google 翻译

Dear@ PipPaul W,

It is so great to hear of your positive experience here, at Rooms Hotel Kazbegi. I do thank you for the valuable time you took to share your thoughts with us, on this portal! All your comments, choosing to visit us and experiencing it all in the right way are much appreciated! I am happy for you and for our team that your Rooms Hotel Kazbegi added up to your great time in Caucasus. Hope, we will get a chance of host you with us for at least an overnight stay. Should you consider that, feel free to email me in advance for a perfect stay arrangement at:gm.office@roomshotels.com

Hopefully looking forward to welcoming you back sometime soon.

Yours in Hospitality,

Elene Machavariani

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