Dear Sir/Madam,
Thank you very much for your time to write a review on Trip Advisor. Regret to hear that your stay was not enjoyable one. Please apologize for the inconvenience during your stay, and thank you for bring up this matters, so that We know exactly in which points that we need an extra attention and We trust that your feedback will allow us to improve our performance in the future. Once again please do accept our sincere apology, We do hope it will not discourage you to return to Swiss-Belhotel Petitenget.