好好的度假，给我整一肚子气 - 马尔代夫森塔拉豪华温泉度假岛

Dear Tour43124418280,

Greetings from Centara Grand Island Resort & Spa Maldives.

We sincerely apologize for the delay in responding to your feedback. We have taken the time to carefully assess the points you raised, and we want to express our gratitude for providing us with valuable insights that we can use to improve our services.

We regret that we fell short of meeting your expectations in some areas. Please be rest assured that the level of service you experienced is not an indicative of the standards that we strive to uphold at Centara Grand Maldives. Our team members are dedicated professionals committed to surpassing our guests' expectations, and we are disappointed that we did not meet this goal during your visit.

Your feedback regarding your stay has been shared with all the relevant Managers, and we are taking proactive measures to address any areas requiring improvement. We value your input and are committed to delivering a flawless guest experience in the future.

We would be delighted to welcome you again and spare no efforts to ensure your experience is the wonderful Centara Hospitality where so many guests have grown fond of.

Regards,

Centara Grand Island Resort & Spa Maldives Team and Management