To Bernadette,
Thank you for choosing Hotel Puri Taipei Station Branch. To represent to our hotel, I am truly sorry about the toilet paper you asked but our staff didn't refill it to you and your group. There is no rule about the limit of toilet paper or other amenities, however, if our staff noticed the usage is way over the average, we might ask the guest some question to make sure the guest health is ok or if they need any help.
Another issue about the extra headcount charge we take, it is for the extra amenities like toothbrush, towel, bottle-water, pillow we provide to the extra guest, also including the cleaning fee. There is no extra bed service in our hotel and this information is clearly announced in our hotel detail. I am sorry our staff didn't make sure you understand what the charge used for and let you feel incontinence.