住： 酒店为大使会员 升级至角房 。 窗外大街景色宜人 房内宁静 毫无喧哗 。 因为不设酒廊 所以Mini Bar 对会员免费 。 瑞吉mini bar 提供高质量小食果仁和酒 对北美飞来旅行的时差党来说 堪比雪中送炭
食： 酒店早餐质量不错 只是选择较少 几天以后容易乏味 银制茶具很棒 配合餐厅的高雅经典设计 适合朋友聚会
行： 就在心斋桥旁边 地铁也非常便利
服务： 称心如意 我有请她们帮忙寄礼物给朋友 从礼物包装， 选择卡片 到邮寄快递 一切都妥妥的 为瑞吉的专业服务 点赞
我们是在新冠肺炎疫情开始紧张的时候入住这家酒店，因我们是取消了原有的一些旅行计划临时改为到访大阪，所以所以大部分行程都是在我们到达大阪后通过酒店来安排的。员工们给了我非常多的建议，尤其是礼宾部的Mr. Matsu介绍了很好的餐厅, 令我们在充满不确定的旅途中得到了安慰. 我相信下次到访大阪时仍会入住这家酒店, 也希望在能得到Matstu San推荐餐厅.
一般的很和其它城市的瑞吉相比并不出色，餐饮供选择的很少 房间老旧不说 而且卫生也不十分满意。待客之道总觉得缺少点，比如瓶装水太少
Dear KSLD61,
I would like to thank you for having taken the time to share the feedback about your recent stay.
It is regret to learn that the service you received during the stay did not come up to your satisfaction.
It is our goal to tailor the service to every single guest to meet and exceed their needs and expectations, and we always strive for excellence and maintain our highest service standard.
Your constructive feedback would tremendously contribute to better our service further. Please rest assured that your concerns have been shared and discussed with concerned department managers.
Please email me directly to rieko.yasumoto@stregis.com at any time if I may be of assistance to you in any way.
I look forward to welcoming you back at The St. Regis Osaka in the near future.
Regards,
Rieko Yasumoto
Front Office Manager
