Dear Steve R,
Thank you for sparing your precious time to share your comment with us.
We are pleased to hear that you enjoyed our breakfast.
We look forward to welcoming you back at The St. Regis Osaka.
一般的很和其它城市的瑞吉相比并不出色，餐饮供选择的很少 房间老旧不说 而且卫生也不十分满意。待客之道总觉得缺少点，比如瓶装水太少
I would like to thank you for having taken the time to share the feedback about your recent stay.
It is regret to learn that the service you received during the stay did not come up to your satisfaction.
It is our goal to tailor the service to every single guest to meet and exceed their needs and expectations, and we always strive for excellence and maintain our highest service standard.
Your constructive feedback would tremendously contribute to better our service further. Please rest assured that your concerns have been shared and discussed with concerned department managers.
Please email me directly to email@example.com at any time if I may be of assistance to you in any way.
I look forward to welcoming you back at The St. Regis Osaka in the near future.
Front Office Manager