Dear albpaull,

Thank you very much for choosing to stay with us and for taking the time to share your comments on TripAdvisor. We are glad that you enjoyed your stay and satisfied with our level of service overall.

However, it is our great regret that we were unable to meet your expectations in terms of noise you could hear from the guest room and we would like to express my sincere apologies to you for the inconveniences you encountered. In case you experience disturbance, please do not hesitate to contact Duty Manager or Front Desk and we will look into the situation right away.

Please rest assured that we will continue with our efforts to further enhance the quality of our customer services as well as the hotel facilities for better guest satisfaction.

Thank you once again for your generous support to our hotels and we look forward to welcoming you back to Grand Hyatt Tokyo in the near future.

Sincerely,

Grand Hyatt Tokyo

Dear Traveler62522902594,

Warm greetings from Grand Hyatt Tokyo.

First and foremost, we would like to thank you for staying with us and for taking the time to share your review on TripAdvisor.

We regret to learn about your dissatisfaction with the condition of the hotel and the level of service. It certainly was not our intention to disappoint. We will continue to update different areas of the rooms to provide the best possible stay for our guests. We appreciate your candid feedback and please rest assured that our management team continues to enhance the quality of service as well as reinforce employee training.

Once again, thank you very much for taking the time to share your feedback and we hope you would offer us another chance to serve you in the future.

Best regards,
Grand Hyatt Tokyo