Senior Director Executive Office,HOTEL GROOVE SHINJUKU, A PARKROYAL Hotel 的 支配人,回复了这篇点评
回复时间:2024年4月17日
Dear Guest, thank you for taking the time to share your experience with us. We fully understand that you were very stressed about not being able to contact the hotel quickly. Please allow us to express our sincere apologies for the inconvenience caused by the mattress/pillows and lack of communication. We hope to have the chance to welcome you again.