Dear guest,
This is from Shinjuku washinton hotel annex front desk.
Thank you for choosing our hotel.
First of all, I apologize for the room wasn’t adequate. And also sorry for the room size was small and hard bed.
In our hotel`s main building, there has various restaurants you can chose.
And laundromat is in the annex building`s 2nd floor.
Our priority is able to offer adequate environment to our guest. im sorry again that we didn’t achieve it.
We can`t change room size, but we will take actions bring a better service from other aspects to our guest.
Thank you for valuable comments.
Best regards,
Front clerk KOU