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附近酒店
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1 - 6 条点评,共 1,448 条
6天前点评 通过移动设备发表

我独自住了三个晚上。
1.住这里离市区远。
2.Hotel独立网卡一张4.5CUC.不可使用1CUC的普通网卡。
3.Italy restaurant 苍蝇很多,吃饭要赶苍赢。
4.早餐因旅客少,服务生少,不让人坐窗边,在我坚持下,我就是要坐窗边。就算不坐窗边,他们服务散慢。尤其此照片女服务生态度特差!
5.健身房只开放10:00-19:00,非常不方便。
6.门口计程收费很团结,观光客一律10CUC去机场。
7.精油按摩服务技术有待加强!
8.坐计程车第一天到时,身上没零钱,进去换,服务处不让我换,马上大大扣分!
坚持一定要换,才可付费给计程车,才态度不佳帮助换钱。(只是很小的经额,10元CUC换1个5元、5个1元)

感谢 CathyRa
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为中文,源自www.tripadvisor.com.tw 查看原文
ManuelRiosRodero,Melia Santiago de Cuba 的 General Manager,回复了这篇点评回复时间:2天前
Google 翻译

Dear CathyRa,

Thank you very much for choosing Meliá Santiago de Cuba and for taking the time to share your experience with other travellers.

Our guests' satisfaction is our main priority and it is precisely for that reason that we are sorry to know that the service and atmosphere in our restaurants was not in line with your requirements this time. This is definitely not the way we expect our guests to feel and would have loved to assist you throughout your stay in order to provide prompt solutions to your discomfort and make your stay much more enjoyable.

We take our guests' comments very seriously and we guarantee that yours have been shared with the team in order to discuss them and take the necessary measure to avoid similar situations in the future.

Kind regards,

Manuel Rios Rodero

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1周前点评

每次我和男朋友来圣地亚哥,我们都非常喜欢住在这家酒店。 去年12月下半月,我们在那里住了一个星期。 酒店位于古巴圣地亚哥(Santiago de Cuba)一个非常方便的位置,乘坐出租车仅需2分钟即可抵达市中心。 特别喜欢游泳池,干净漂亮。 在大堂区边享用古巴咖啡边听歌手现场表演感觉非常舒心。 特别感谢客服部的Yadira。 她是最乐于助人,最善良好心的女士。 最后更重要的是我们亲爱的朋友古兹曼(Guzman),如此专业,如此乐于助人。 期待很快再次见面!!!!!!

感谢 karina s
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.ca 查看原文
ManuelRiosRodero,Melia Santiago de Cuba 的 General Manager,回复了这篇点评回复时间:1周前
Google 翻译

Dear karina s,


Thank you very much for choosing Meliá Santiago de Cuba one more time during your vacations last December and for taking the time to share this lovely review with other travellers.

It is genuinely rewarding to receive such kind words. We are delighted to learn that your experience with us has been totally memorable this time and you have enjoyed a comfortable, pleasant stay having received a great friendly service from our fantastic staff, especially from Yadira and Guzmán who appreciate a lot your compliments.

We loved having you here and we keep looking forward to welcoming you back on your next stay in Santiago de Cuba !


Kind regards,


Manuel Rios Rodero

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2019年1月11日的点评

友善的员工,漂亮的游泳池区域,离旧中心有点远,但是安静的气氛很好。房间有点旧。早餐非常适合古巴的情况,所有的这些共同构成了这里。

感谢 mojg51
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
ManuelRiosRodero,Melia Santiago de Cuba 的 General Manager,回复了这篇点评2019年1月12日已回复
Google 翻译

Dear norbert m,

We are pleased to hear that your stay with us has been generally satisfactory and that
you enjoyed our quiet atmosphere and most of the services, specially those of in the pool area.

It has been a real pleasure for us to have you here. We promise we will keep working hard delivering special moments to all our guests and we keep looking forward to welcoming you back really soon again.

Kindest regards,


Manuel Rios Rodero

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2018年12月12日的点评 通过移动设备发表

圣地亚哥无疑是我在古巴的首选目的地!这家酒店因其与众不同的外观而被尼克命名为“乐高酒店”。酒店房间里有你需要的一切,无论在你的房间、还是乘电梯的地方都可以看到非常美丽的风景。酒吧绝对是世界上最棒的,他们提供鸡尾酒,还举办了一场秀,阳台上的美丽风景令人屏息!!一定要来这里,你不会后悔的!!

感谢 hayley_lv
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
Director G,Melia Santiago de Cuba 的 Manager,回复了这篇点评2018年12月12日已回复
Google 翻译


Dear hayley_lv:

Thank you so much for your lovely review. It is always a pleasure to read our guests are enjoying marvellous experiences among us.

We are delighted to hear as well that you enjoyed the stunning views from the Bello bar and from your own room. Our city is surrounded by the Sierra Maestra mountain range and the scenery is quite awesome.

One more time thanks for your words and we hope you can decide for Santiago de Cuba city in the coming future to stay with us again.

Kindest regards,

Manuel Rios Rodero

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2018年9月10日的点评

很棒的酒店提供丰盛的自助早餐。很不错的意大利点菜餐厅。友好的员工。有漂亮的游泳池以及鸡尾酒吧和欢乐时光。在游泳池享受鸡尾酒。在毛巾柜台,你会收到游泳池用的干净毛巾。

与这家酒店合作收集的点评
感谢 Chrishbe
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
Director G,Melia Santiago de Cuba 的 Director General,回复了这篇点评2018年9月17日已回复
Google 翻译

Dear Chrishbe,

We would like to thank you for choosing Meliá Santiago for your recent stay in our city and for taking the time to share your feedback. We are delighted to read that you enjoyed your stay with us and that you were happy with all the services offered.

We feel genuinely flattered about all these kind words received; we assure you we will maintain our services up high, and keep on doing all our best to offer you a pleasant and enjoyable stay with us all.

We are looking forward to welcome you back very soon.

Kindest regards,

Manuel Rios Rodero

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2018年7月18日的点评

我们在进行传奇之旅时,在这家酒店住了3个晚上,我们住在一个可以看到城市景观的房间。晚上,在屋顶酒吧能看到非常壮观的景色,整个城市都灯火通明。酒店的食物也很好,酒店的员工都很非常棒。

与这家酒店合作收集的点评
感谢 joycehair
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Director G,Melia Santiago de Cuba 的 General Manager,回复了这篇点评2018年7月18日已回复
Google 翻译

Dear joycehair:
Thank you for taking the time to review the Melia Santiago de Cuba. I am so glad to hear about your positive experience with us. It has being nice to read that you liked very much the food in our Restaurants, the view of the room in which you were, the one from the bar on top and the most important the attitude of our personal, which is our best treasure. Good to know that our services suited your needs.

Once again many thanks for your review and hope to welcome you one more time in Melia Santiago de Cuba Hotel.

Best regards,



Manuel Rio Rodero

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