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附近酒店
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1 - 6 条点评,共 5,106 条
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
3周前点评

酒店不错,虽然在大厅没有空调或者电扇。工作人员也不错,但是在自助早餐的时候点的咖啡从来没提供过。没有莫吉托,鸡尾酒,热啤酒,饮料里没有冰块,供应饮品的时间很短,泳池旁的海滩上没有淋浴。对于度假村的成年工作人员来说,需要学习提高服务质量,提供饮料咖啡等。如果他们想变得更专业,就不只能是跟客人友好的打招呼。酒店是食物是很不错的

1  感谢 Alex137213
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
melia-las-antillas,Melia Las Antillas 的 Director General,回复了这篇点评回复时间:2周前
Google 翻译

Dear Alex,

We greatly appreciate the time you spent to review your recent experience in our hotel, at Meliá Las Antillas we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

We will take your comments into consideration to continue improving our services, specially those regarding with the attitude of part of our staff.

Kind Regards.

Laurent Labal
General Manager
Meliá Las Antillas

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年8月18日的点评 通过移动设备发表

嗯...如果你花了额外的钱买了VIP服务,却在整个入住期间连空调都没有,或者说几乎没有,你会怎么说?没有空调的时候,我感觉都要崩溃了。这是本年度最热的时候?有40度吧,跟地狱一样。我整个星期都没睡。这个时期。不仅仅是我,整个酒店都受到了影响。因为小,所以一切都靠近海滩夜间秀,没有空调!!!海景不是真的海景,所以不要去。不值得这个VIP,不值得是因为海景不好,免费龙虾是龙虾尾。因此,不值得额外的花150买VIP。整个度假村都需要升级。看起来有点老了。游泳池也太小了。没有游泳池吧台。你想要去泳池外买饮料吗??我们为这个度假胜地花了很多钱。我不推荐,肯定会打电话投诉的。

感谢 sylvains28
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.ca 查看原文
melia-las-antillas,Melia Las Antillas 的 Director General,回复了这篇点评2019年8月19日已回复
Google 翻译

Dear sylvains28
Although we sincerely regret your disappointment with your stay in our Meliá Las Antillas, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We regret that your expectations in our hotel were not fulfilled and we honestly apologize for this. We are sincerly sorry to read your dissatisfaction with the view from your room, however we would like to take this opportunity to clarify that we allocate our rooms in accordance with the room category for which you can find a thorough description in our website, rooms with sea views are usually rooms of a higher category than standard rooms. We kindly inform you, that your review has been thoroughly analyzed with all the departments involved. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Meliá Las Antillas holiday experience an unforgettable one for all the right reasons.
Best regards.
Laurent Labal
General Manager

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2019年8月8日的点评

一个可以安静度假的好地方(2016年10月)!不仅可以跳舞.,喝酒,还可以游泳!这里有美丽的大海和沙滩!只是一些房间还需要小的翻修(尤其是浴室)。我们虽然是在邻居的衣服上看到的这个地方的,但是这里的房间确实很不错(干净、明亮、舒适)。还有为这里员工的优秀服务点赞!

感谢 Excursion00162435260
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
melia-las-antillas,Melia Las Antillas 的 Director General,回复了这篇点评2019年8月10日已回复
Google 翻译

Dear guest,

Thank you very much for sharing this great review of your recent stay at Meliá Las Antillas.

We are sincerely happy that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience.

The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

We hope to see you soon!

Kind regards.

Laurent Labal
General Manager
Meliá Las Antillas

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2019年7月20日的点评

房间是干净的,保洁人员总是会处理很多超出房间护理的问题。食物的多样性很丰富,厨师和餐桌上的工作人员都希望可以满足能力范围内的任何要求。如果不能要求有一个更好的地方入住的话,沟通才是最关键的。晚上的娱乐活动提供了很好的场所,那里的工作人员也很棒。接待经理英语说得很好,并很高兴地解释了酒店内外的一切活动规划,这使得这次旅行非常精彩。这是一次很好的经历,希望有一天能再次回来。

感谢 Roland O
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.ca 查看原文
melia-las-antillas,Melia Las Antillas 的 Director General,回复了这篇点评2019年7月20日已回复
Google 翻译

Dear Roland,

We sincerely appreciate the time you spent to review your recent experience in our hotel, at Meliá Las Antillas, and feel happy to know that you had a good time with us.

We always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

Thank you for your comment about entertainment team and hotel staff, they are the first reason of our guests coming back.

We hope to see you again soon!

Kind Regards.

Laurent Labal
General Manager
Meliá Las Antillas

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2019年7月5日的点评

我们度过了一个超级好的假期。很享受。明年再来。工作人员棒极了!尤其是克莱门特,以及餐馆和游泳馆的所有员工。还要感谢游泳池里的拉奇。这家酒店我推荐。

感谢 INGEDESCHRYVER
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.be 查看原文
melia-las-antillas,Melia Las Antillas 的 Director General,回复了这篇点评2019年7月5日已回复
Google 翻译

Dear guest,

Thank you very much for sharing this great review of your recent stay at Meliá Las Antillas.

We are sincerely happy that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience.

The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

We hope to see you soon!

Kind regards.

Laurent Labal
General Manager
Meliá Las Antillas

举报业主不当回复
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